Subject: Ticket Assigned - Conversation with shamnad mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 13:54:55 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shamnad mohamed shamnad mohamed                    Bot:  Hi again! Bot:  Please enter your name Customer:  shamnad mohamed Bot:  Hi Shamnad Mohamed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by c
 ard - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:43 PM, 09th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:43 PM, 09th Jun                   Khalid                   is it missing or wrong size?           05:43 PM, 09th Jun                     shamnad moham
 ed                    It is missed           05:43 PM, 09th Jun                     shamnad mohamed                    Tell me how you can solve this missing items           05:44 PM, 09th Jun                   Khalid                   Could you please share your order number so that I can assist you further?           05:45 PM, 09th Jun                     shamnad mohamed                    6147448592           05:45 PM, 09th Jun                     shamnad mohamed                    Same item i ordered various size but small size is missing           05:46 PM, 09th Jun                     shamnad mohamed                    You can check from my order there is innerwear i ordered 3 various size but small size is missing           05:47 PM, 09th Jun                   Khalid                   please provide me the name of the item           05:48 PM, 09th Jun                     shamnad mohamed                    Yesterday we spoke you customercare detaily about missing item but they
  told me money will add on your wallet           05:49 PM, 09th Jun                     shamnad mohamed                    Set of 2- printed trunks with elasticated waistband           05:49 PM, 09th Jun                     shamnad mohamed                    Small size           05:50 PM, 09th Jun                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:51 PM, 09th Jun                     shamnad mohamed                    Hello           05:51 PM, 09th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           05:52 PM, 09th Jun                   Khalid                   I already refund the amount back to your credit           05:53 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           05:53 PM, 09th Jun                     shamnad mohamed                    Sir your dispatch pe
 rson careless           05:53 PM, 09th Jun                     shamnad mohamed                    Which day we can expect           05:53 PM, 09th Jun                   Khalid                   It's now in your credit           05:53 PM, 09th Jun                   Khalid                   you can check it please           05:54 PM, 09th Jun                   Khalid                   Do you have any other inquiries that we can help with?           05:54 PM, 09th Jun                     shamnad mohamed                    Thank u i will check           05:54 PM, 09th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:54 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4475131