Subject: Ticket Assigned - Conversation with salman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 14:59:43 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman salman                    Bot:  Hi again! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  505511013            06:46 PM, 08th Jun                   Khalid                   مرحبا  ,شكراً لتواصلك معنا. معك خالد كيف يمكنني مساعدتك؟           06:47 PM, 08th Jun                     salman                    Can u speak in English           06:47 PM, 08th Jun                   Khalid                   Sure           06:47 PM, 08th Jun                   Khalid                   Hi Salman, My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:47 PM, 08th Jun                     salman                    Hi Khalid           06:47 PM, 08th Jun                     salman                    This is regarding my order which was collected today           06:48 PM, 08th Jun                     salman                    6147363809           06:48 PM, 08th Jun                     salman                    In this i had ordered jeans           06:49 PM, 08th Jun                     salman                    Butterfly embellished denim jeans           06:49 PM, 08th Jun                     salman                    It is torn           06:49 PM, 08th Jun                     salman                    Defective           06:50 PM, 08th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           06:51 PM, 08th Jun                   Khalid                   Do you want me to create a return request for you or you want to return the items to the store?           06:52 PM, 08th Jun                     salman                    What is the process ?           06:52 PM, 08th Jun                   Khalid                   For which one?           06:52 PM, 08th Jun                     salman                    Since its defective will the store accept it           06:52 PM, 08th Jun                   Khalid                   Yes you can return it in the store           06:53 PM, 08th Jun                     salman                    Ok           06:53 PM, 08th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:53 PM, 08th Jun                     salman                    6147566183           06:54 PM, 08th Jun                     salman                    In this order i had ordered accessories           06:54 PM, 08th Jun                     salman                    In this there is set of two hairband . But i got only one           06:54 PM, 08th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           06:55 PM, 08th Jun                     salman                    Also can i get a replace option with jeans           06:55 PM, 08th Jun                     salman                    Its a hassle to find size and same design           06:56 PM, 08th Jun                   Khalid                   I have refunded you the amount of the hairband and you will receive it within 7-14 working days           06:57 PM, 08th Jun                   Khalid                   sorry we don't have exchanging options           06:57 PM, 08th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:57 PM, 08th Jun                     salman                    Wat is the process to return accessories ?           06:57 PM, 08th Jun                     salman                    There is a set of 3 hairband in my order which i want to return.           06:58 PM, 08th Jun                   Khalid                   You can return it to the store           06:58 PM, 08th Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:58 PM, 08th Jun                     salman                    Ok thank u           06:58 PM, 08th Jun                     salman                    No           06:59 PM, 08th Jun                     salman                    Thank u for your support           06:59 PM, 08th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4470621