Subject: Note Added - [#4365758] Conversation with مرحبا/ POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:52:53 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4365758    Subject:  Conversation with مرحبا/ POD   Requester: مرحبا    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Entity</span></b><b></b>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Action Dt</span></b></div>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>1069235479-</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>عبدالملك</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>
 966591515400</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>M|0|RUH/AJF/20220518/00047|POS: Delivery Update</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>[email-masked]</span></a></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 7, 2022 2:57 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Karim Asklany &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4365758] - Conversation with مرحبا/ POD</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<a id="OWAAMEC87E04078CF4C0F89E23870353D12F9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMD9450E00F13B40998F09A769D69E281F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Share POD asap. Else we will debit the amount.</div>
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<div class="MsoNormal">Order ID: 6143858587</div>
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<div class="MsoNormal">AWB: 47513710414</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Wednesday, June 1, 2022 11:43 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4365758] - Conversation with مرحبا/ POD</div>
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<a id="OWAAMD9573A102FEC48A397C5B95EA647215B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>
<a id="OWAAMD0BD463010764FA19188B74D07FFC2FD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Reminder for POD. Customer claiming order not received.</div>
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<div class="MsoNormal">Order ID: 6143858587</div>
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<div class="MsoNormal">AWB: 47513710414</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 27, 2022 11:46 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4365758] - Conversation with مرحبا/ POD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Proof of Delivery<br>
Order ID: 6143858587<br>
AWB: 47513710414<br>
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Assistance Required: Need Proof of Delivery<br>
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Issue Description: The customer is saying he did not receive the order. Kindly share POD.<br>
Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">S.Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 17 May at 5:23 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Proof of Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6143858587</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 47513710414</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Proof of Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The customer is saying he did not receive the order. Kindly share POD.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
Saud Almutlaq</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4365758:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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