Subject: Note Added - [#4445304] Conversation with وئام
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 09:35:01 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4445304    Subject:  Conversation with وئام   Requester: Weam Mohammed    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Khalid,</div>
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<div dir="ltr">As per your request we have published Delivered status for the mentioned order. Kindly check and proceed further.</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 306691 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> order status update</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> published delivered status for the order</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
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<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
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<span rel="tempredactor" dir="ltr">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. </span><span rel="tempredactor">Please provide your valuable feedback.</span>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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                            Mon, 6 Jun at 12:41 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            Mon, 6 Jun at 12:25 PM
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<div dir="ltr">Hi Team,<br><br>Problem Statement: Update the order status</div>
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<br>Order Date : May 31, 2022<br>Order ID: 6146946262<br><br>Kindly update the order status to delivered as per the customer request asap</div>
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<br>Regards,<br>S.Khalid<br>
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                            Mon, 6 Jun at 10:51 AM
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<div dir="rtl">مرحبا وئام،</div>
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<div dir="rtl">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</div>
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<div dir="rtl">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div>
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<div dir="rtl">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div>
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<div dir="rtl">نحن نقدر صبرك.</div>
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<div dir="rtl">أصدقائك ،</div>
<div dir="rtl">فريق الدعم</div>
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