Subject: Note Added - [#4442890] Need POD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 06:32:49 +0000

Hi ,    Syed IbrahimKey Account ManagerZajil added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4442890    Subject:  Need POD   Requester: مريم السلمي    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dears,</div>
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Please find the attached POD</div>
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<span lang="en-GB" style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont">Best Regards,</span><span style="color:rgb(36,64,97); font-family:Calibri,sans-serif,serif,EmojiFont"></span>
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<span style="color:rgb(0,36,81)"></span><span lang="en-GB" style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont"> </span><span style="color:rgb(36,64,97); font-family:Calibri,sans-serif,serif,EmojiFont"></span>
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<span style="color:rgb(0,36,81)"></span><b><span style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont">Syed Ibrahim</span></b><span style="color:rgb(36,64,97); font-family:Calibri,sans-serif,serif,EmojiFont"></span>
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<span style="color:rgb(0,36,81)"></span><span style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont">Key Account Manager</span>
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<b><span style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont">Zajil Express Company</span></b><span style="color:rgb(36,64,97); font-family:Calibri,sans-serif,serif,EmojiFont"></span>
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<span style="color:rgb(0,36,81)"></span><span style="color:rgb(0,36,81); font-family:Calibri,sans-serif,serif,EmojiFont">T   +966 920000177</span>
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<span style="margin:0px; font-family:Calibri,sans-serif,serif,EmojiFont; color:rgb(0,36,81)">Mobile:054 396 0192</span>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 3, 2022 2:56 AM<br>
<b>To:</b> Syed Ibrahim/Key Account Manager/Zajil &lt;[email-masked]&gt;; Key Account Manager &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4442890] - Need POD
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<b><span style="color:#9C6500′"></span></b><span style="color:black’">[EXTERNAL]</span>
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Need POD<br>
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Order Date : May 26, 2022<br>
Order ID: 6145827073<br>
Tracking ID: Z6124996<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 31/03/2020  and as per Zajil website the order delivered to customer on 6/2/22, <br>
But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
CS Team</div>
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<blockquote class="x_freshdesk_quote">تشغيل الجمعة, 3 يونيو في 1:11 ص <span class="x_separator">
, مريم السلمي &lt;[email-masked]&gt; كتب:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">مريم السلمي</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png">
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<b>Bot: </b>مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>مريم السلمي<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6124996<br>
<b>Bot: </b>يبدو أنه طلب غير صحيح<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6145827073<br>
<b>Bot: </b>
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<div>حالة الطلب الخاص بك : </div>
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</strong>يما يلي مواعيد استلام طلبك:</div>
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<strong>الطلب المنزلي: </strong>7 to 9 أيام</div>
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</strong>يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0590332696<br>
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Abdulrahman</div>
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<div>مرحبا عزيزي العميل معك عبدالرحمن كيف يمكنني مساعدتك؟</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">مريم السلمي</div>
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<div>السلام عليكم عندي ذي طلبيتي 6145827073تحدث الطلب اليوم الى انه تم التسليم لكن لم يتم التواصل معي ولم يتم استلام الطلب</div>
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Abdulrahman</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png">
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<div>لحظات من فضلك</div>
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<div style="color:#999999; font-size:11px; clear:right">01:09 AM, 03nd Jun</div>
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Abdulrahman</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png">
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<div>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div>
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<div>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div>
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<div style="color:#999999; font-size:11px; clear:right">01:10 AM, 03nd Jun</div>
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Abdulrahman</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png">
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<div>هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </div>
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<div style="color:#999999; font-size:11px; clear:right">01:10 AM, 03nd Jun</div>
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<div>لا شكرا</div>
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Abdulrahman</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png">
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<div>كان من دواعي سروري مساعدتكم. </div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
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