Subject: Note Added - [#4447064] Conversation with patrick
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 10:45:54 +0000

Hi ,    Abdulrahman Rdwan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4447064    Subject:  Conversation with patrick   Requester: patrick    Note Content:   <div dir="ltr">Dear Team,<div><br></div>
<div>The order wasn't collected yet.</div>
<div>However, it was attempted twice but the customer refused to hand over the shipment.</div>
<div><br></div>
<div>Best Regards,</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 4, 2022 at 4:54 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">Hi Team,<br><br>Problem Statement: Need POC</div>
<div dir="ltr">
<br>Order Date : ​May 29, 2022<br>Order ID: ​6146440756<br>Tracking ID: ​SD007091104<br><br>Assistance Required: Need Urgent POC<br><br>Issue Description: The customer has contact us informing that he has return the items , Kindly check and share with us the POC and </div>
<div dir="ltr">
<br>Regards,</div>
<div dir="ltr">S.Khalid</div>
<div>
                          <blockquote>
                            On
                            Sat, 4 Jun at 10:38 AM
                            <span>,  patrick &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <table style="margin-left:auto;margin-right:auto">  <tbody>
<tr>    <td>      <table style="background:rgb(244,248,250);overflow:auto;padding:0px 15px;min-width:500px;margin:0px">          <tbody>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left">
<div>
<b>Bot: </b> Hi, welcome!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> patrick<br><b>Bot: </b> Hi Patrick ,what do you need help with?<br><b>Customer: </b> Order Status<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> centrepointsa<br><b>Bot: </b> Please enter your order number to continue<br><b>Customer: </b> 6146440756<br><b>Bot: </b> </div>
<div>Your order status is <strong>: </strong>Delivered </div>
<div>
<br>If you have not received your order, Home Delivery takes  3 to 5 business days.</div>
<div>
<br>You can easily track your order from <strong>My Account &gt; Order History.</strong> <br>Please note, during sale periods, your order may take longer to arrive.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your email<br><b>Customer: </b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><b>Bot: </b> Please enter your number<br><b>Customer: </b> 0563484755<br><div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:26 AM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Hi Patrick , Thank you for contacting us. My name is shehanh  , I will be happy to assist you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:27 AM, 04th Jun</div>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:27 AM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Alright thank you</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:27 AM, 04th Jun</div>    </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>the order will be picked up by the courier from 3-5 working days .</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:28 AM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Is there anything else i can assist you with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:28 AM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>But the item to be returned was already picked up</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:29 AM, 04th Jun</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Last wednesday</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:29 AM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>can you please provide me with the tracking number</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:31 AM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>How can I get an update ?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:31 AM, 04th Jun</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>6146440756</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:31 AM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>can you please provide me with the tracking number please</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:32 AM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>not the order number</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:32 AM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>the number that the courier has given you</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:33 AM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Theres no tracking number that has been given to me</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:33 AM, 04th Jun</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_42ba6145c7dc4201e62fccc6a2ea4907f38645f47fa409578a7cc3bf57dce75b/img_fder07s42b_8a84141457f31c91dd88e8eb1eb53d32bb6b5fa65edd8c821a304534df990d33.png"></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:33 AM, 04th Jun</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">patrick</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>He just picked up the return item</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">10:33 AM, 04th Jun</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:36 AM, 04th Jun</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Is there anything else i can assist you with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:36 AM, 04th Jun</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Shehanah</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cc7ef019d7faafe4a4f9ed051d4a3fc54d3b31e2af274a47e14cb0a04d2f5daf/img_p0ckbmojk7_2371bf5b5ba24edd78962352d6ed1430a8b97599eee3ffd27eae4034d172bb19.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">10:38 AM, 04th Jun</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/620825721000441" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Abdulrahman Rdwan</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962770753282</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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