Subject: Note Added - [#4450290] Conversation with ghousekhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 06:26:11 +0000

Hi ,    KSA Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4450290    Subject:  Conversation with ghousekhan   Requester: Ghousekhan441    Note Content:   <div dir="ltr">
<div class="gmail_default" style="font-size:small">
<div class="MsoNormal" style="margin:0in;line-height:normal;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Calibri Light",sans-serif'> </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif">
<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Dear Team.</span><span style="font-size:12pt;font-family:Arial,sans-serif"></span>
</div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt"> </span></div>

<div class="MsoNormal" style="margin:0in;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:black">Please be informed the
customer contact number has been updated, the customer confirmed to collect the
shipment.</span></div>
</div>
<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="color:rgb(34,34,34)">Thanks &amp; Regards, </span><br style="color:rgb(34,34,34)"><div dir="ltr" style="color:rgb(34,34,34)"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><b><div style="font-weight:400"><div style="font-size:12.8px"><div dir="ltr"><div dir="ltr">
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<span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:black">Fadia Abdullatif</span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif;color:rgb(68,68,68)"> </span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc">|</font></span><span style="font-size:10pt;font-weight:bold;font-family:Arial,sans-serif"><font color="#cccccc"> </font></span><b style="color:rgb(68,68,68);font-family:arial,helvetica,sans-serif;font-size:small">Customer Support Group</b><span style="font-family:Arial,sans-serif"><span style="color:rgb(102,102,102);font-size:13.3333px"><b><br></b></span></span><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(102,102,102)">M:</span><font><span style="font-size:9pt"><font color="#282828">  +966 54 238 7485</font><font color="#eeeeee"> |</font><font color="#282828"> </font></span></font><span style="color:rgb(102,102,102);font-family:Arial,sans-serif;font-size:12px">E: </span><a href="mailto:[email-masked]" rel="noreferrer" style="color:rgb(17,85,204)" target="_blank">[email-masked]</a><span style="color:rgb(102,102,102);font-size:9pt;font-family:Arial,sans-serif"> </span>
</div>
<div><img src="https://www.fodel.com/assets/images/logo.png" width="200" height="66"></div>
</div></div></div></div></b></div></div></div></div></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 4, 2022 at 10:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">Hi Team,<br><br>With reference to order number 6146277699 and tracking number LM203727293 Customer went to receive the order but he has entered a wrong phone No. so he was not able to get the validation code.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">New customer Phone No. : <strong>+966565416118</strong>
</div>
<div dir="ltr">
<br>Kindly check and assist us regarding this case.<br>
</div>
<div dir="ltr">​<br>
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<div dir="ltr"><strong>Please note the order status is delivered but he didn't collect it yet.</strong></div>
<div dir="ltr">
<br>Regards,</div>
<div dir="ltr">Khaled</div>
<div>
                          <blockquote>
                            On
                            Sat, 4 Jun at  9:05 PM
                            <span>,  Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <table style="margin-left:auto;margin-right:auto">  <tbody>
<tr>    <td>      <table style="background:rgb(244,248,250);overflow:auto;padding:0px 15px;min-width:500px;margin:0px">          <tbody>
<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left">
<div>
<b>Bot: </b> Hi again!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> mohammed ghouse khan<br><b>Bot: </b> Hi Mohammed Ghouse Khan ,what do you need help with?<br><b>Customer: </b> Order Status<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> centrepointsa<br><b>Bot: </b> Please enter your order number to continue<br><b>Customer: </b> 0565416118<br><b>Bot: </b> Looks to be an invalid order No<br><b>Bot: </b> Please enter your order number to continue<br><b>Customer: </b> 6146277699<br><b>Bot: </b> </div>
<div>Your order status is <strong>: </strong>Delivered </div>
<div>
<br>If you have not received your order, Home Delivery takes  3 to 5 business days.</div>
<div>
<br>You can easily track your order from <strong>My Account &gt; Order History.</strong> <br>Please note, during sale periods, your order may take longer to arrive.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your email<br><b>Customer: </b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br><b>Bot: </b> Please enter your number<br><b>Customer: </b> 0565416118<br><b>Bot: </b> Please wait while we transfer you to an agent<br><b>Agent: </b> Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!<br><b>Agent: </b> Hi, I'm not getting a response from you. Are we still connected?<br><b>Agent: </b> Hi, I'm not getting a response from you. Are we still connected?<br><b>Agent: </b> As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br><b>Bot: </b> Rate our Customer Service Agent<br><b>Customer: </b> I have order from center point<br><b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time. <br>You can try rephrasing your question.<br><b>Customer: </b> Hi<br><b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time. <br>You can try rephrasing your question.<br><b>Customer: </b> Order no.<br><b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time. <br>You can try rephrasing your question.<br><b>Customer: </b> Hi<br><b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time. <br>You can try rephrasing your question.<br><b>Customer: </b> Hello<br><b>Bot: </b> Hi again!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> ghousekhan<br><b>Bot: </b> Hi Ghousekhan ,what do you need help with?<br><b>Customer: </b> Order Status<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> centrepointsa<br><b>Bot: </b> Please enter your order number to continue<br><b>Customer: </b> 6146277699<br><b>Bot: </b> <div>Your order status is <strong>: </strong>Delivered </div>
<div>
<br>If you have not received your order, Home Delivery takes  3 to 5 business days.</div>
<div>
<br>You can easily track your order from <strong>My Account &gt; Order History.</strong> <br>Please note, during sale periods, your order may take longer to arrive.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please wait while we transfer you to an agent<br><b>Agent: </b> Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!<br><b>Customer: </b> Hello<br><b>Customer: </b> My order is deliver to meed supermarket but they are asking for validation code I didn't receive it<br><b>Agent: </b> +966556541611 is this your phone No.?<br><b>Customer: </b> Yes<br><b>Customer: </b> +966565416118<br><b>Agent: </b> could you please show me the sms that you have received?<br><b>Agent: </b> incorrect phone No.<br><b>Customer: </b> I have send you a correct<br><b>Agent: </b> did you receive an email?<br><b>Customer: </b> No<br><b>Agent: </b> Did you pick up the order?<br><b>Customer: </b> Send the validation code to my no. +966565416118<br><b>Customer: </b> My no. which you have send is incorrect<br><b>Agent: </b> Did you pick up the order?<br><b>Customer: </b> Note my correct no.<br><b>Customer: </b> No i didn't receive it<br><b>Agent: </b> We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needful.<br><b>Agent: </b> Do you have any other inquiries that we can help with?<br><b>Customer: </b> Can you not my correct no. I please<br><b>Agent: </b> sorry i can't please update it in your profile<br><b>Agent: </b> Do you have any other inquiries that we can help with?<br><b>Agent: </b> It was a pleasure to assist you. Thank you for shopping with us.<br>Have a wonderful day.<br><b>Bot: </b> Rate our Customer Service Agent<br><b>Customer: </b> My mobile no. You have send is incorrect<br><b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time. <br>You can try rephrasing your question.<br><b>Customer: </b> Hello<br><b>Bot: </b> Hi again!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> ghouse khan<br><b>Bot: </b> Hi Ghouse Khan ,what do you need help with?<br><b>Customer: </b> Order Status<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> centrepointsa<br><b>Bot: </b> Please enter your order number to continue<br><b>Customer: </b> 6146277699<br><b>Bot: </b> <div>Your order status is <strong>: </strong>Delivered </div>
<div>
<br>If you have not received your order, Home Delivery takes  3 to 5 business days.</div>
<div>
<br>You can easily track your order from <strong>My Account &gt; Order History.</strong> <br>Please note, during sale periods, your order may take longer to arrive.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><div></div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">08:56 PM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">08:57 PM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Hi Khalid</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">08:58 PM, 04th Jun</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>My mobile no. From which you have send me is incorrect</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">08:58 PM, 04th Jun</div>    </td>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Please note my correct mobile no. +966565416118</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">08:59 PM, 04th Jun</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:rgb(63,63,70)">        <div></div>
<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>Iam now at meed super market if you send the validation code I will receive my order</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">08:59 PM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Sorry we don't have the ability to send the codes</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:00 PM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br><br>We request you to please allow us some time so we can work on this and do the needful.</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:00 PM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:00 PM, 04th Jun</div>
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<div style="padding:0px 5px 0px 0px;font-size:12px;color:rgb(111,112,113);margin-left:33px">ghouse khan</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/G.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 50% 6px 50% 50%; float: left; margin-right: 3px">        <div style="border-radius:4px 20px 20px;background:rgb(168,221,253);max-width:320px;padding:12px;float:left"><div>What will be the approximate time they will get back to me</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:left;margin-left:33px">09:01 PM, 04th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>As soon as possible</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:02 PM, 04th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:rgb(63,63,70)">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px"><div>Do you have any other inquiries that we can help with?</div></div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:02 PM, 04th Jun</div>
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<div style="font-size:12px;font-weight:500;float:right;color:rgb(111,112,113);margin-right:30px">Khalid</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" width="30px" height="30px" style="width: 30px; height: 30px; border-radius: 6px 50% 50%; margin-left: 5px; float: right; clear: right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:rgb(255,255,255);max-width:320px;padding:12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color:rgb(153,153,153);font-size:11px;clear:right">09:05 PM, 04th Jun</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:rgb(153,153,153)">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/620973143055258" style="font-weight:500;color:rgb(153,153,153);text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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