Subject: Ticket Assigned - Conversation with ghousekhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 16:52:49 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghousekhan ghousekhan                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed ghouse khan Bot:  Hi Mohammed Ghouse Khan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0565416118 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6146277699 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer: 
  [email-masked] Bot:  Please enter your number Customer:  0565416118 Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  I have order from center point Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order no. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi
  Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ghousekhan Bot:  Hi Ghousekhan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146277699 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:42 PM, 04th Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:43 PM, 04th Jun                     g
 housekhan                    Hello           08:43 PM, 04th Jun                     ghousekhan                    My order is deliver to meed supermarket but they are asking for validation code I didn't receive it           08:44 PM, 04th Jun                   Khalid                   +966556541611 is this your phone No.?           08:45 PM, 04th Jun                     ghousekhan                    Yes           08:45 PM, 04th Jun                     ghousekhan                    +966565416118           08:46 PM, 04th Jun                   Khalid                   could you please show me the sms that you have received?           08:46 PM, 04th Jun                   Khalid                   incorrect phone No.           08:46 PM, 04th Jun                     ghousekhan                    I have send you a correct           08:46 PM, 04th Jun                   Khalid                   did you receive an email?           08:46 PM, 04th Jun                     ghousekhan              
       No           08:46 PM, 04th Jun                   Khalid                   Did you pick up the order?           08:48 PM, 04th Jun                     ghousekhan                    Send the validation code to my no. +966565416118           08:48 PM, 04th Jun                     ghousekhan                    My no. which you have send is incorrect           08:49 PM, 04th Jun                   Khalid                   Did you pick up the order?           08:49 PM, 04th Jun                     ghousekhan                    Note my correct no.           08:49 PM, 04th Jun                     ghousekhan                    No i didn't receive it           08:49 PM, 04th Jun                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. 
           08:50 PM, 04th Jun                   Khalid                   Do you have any other inquiries that we can help with?           08:50 PM, 04th Jun                     ghousekhan                    Can you not my correct no. I please           08:50 PM, 04th Jun                   Khalid                   sorry i can't please update it in your profile           08:50 PM, 04th Jun                   Khalid                   Do you have any other inquiries that we can help with?           08:51 PM, 04th Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 PM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4450290