Subject: Note Added - [#4426272] Conversation with nancy abdalah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 13:04:55 +0000

Hi ,    Max Nakheelmalldammam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426272    Subject:  Conversation with nancy abdalah   Requester: nancy abdalah    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team, good day </div>
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<div class="MsoNormal">We have called the customers to pick the order is Ready.</div>
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<div class="MsoNormal"><b><span style='font-family:"Monotype Corsiva"'>Najat Alharbi</span></b></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>Store Manager</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>MAX Nakheel Mall – Dammam (60355) </span></div>
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<span lang="FR" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>Mob: +966 558955619</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'></span>
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<div class="MsoNormal"><span lang="FR" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>Ext : 5513</span></div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 31, 2022 9:33 AM<br>
<b>To:</b> Max Nakheelmalldammam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4426272] - Conversation with nancy abdalah</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426272" rel="noreferrer">#4426272</a> raised by nancy abdalah ([email-masked]).</span></div>
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Hi Team,<br>
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Order Number: 6144883322<br>
Store Code: Max60355<br>
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Order placed on May 21, 2022  and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store, if so, please contact customer on (+966596167574 ) and ask them to collect their order.<br>
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Thank you for your help!<br>
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Regards</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 31 May at 10:28 AM
<span class="separator">, nancy abdalah &lt;[email-masked]&gt; wrote: </span>
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<span style="font-size:9.0pt;color:#6F7071">nancy abdalah</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>nancy abdalah<br>
<b>Bot: </b>Hi Nancy Abdalah ,what do you need help with?<br>
<b>Customer: </b>Refund queries<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
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<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to
<strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
<strong><span style='font-family:"Calibri",sans-serif'>Returns Policy</span></strong> under
<a href="https://helpsa.maxfashion.com/en/support/solutions" target="_blank" rel="noreferrer">Help Centre</a>.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0596167574</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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