Subject: Ticket Assigned - Conversation with patrick
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 10:56:07 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with patrick patrick                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  patrick Bot:  Hi Patrick ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146440756 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563484755            10:26 AM, 04th Jun                   Shehanah                   Hi Patrick , Thank you for contacting us. My name is shehanh  , I will be happy to assist you.           10:27 AM, 04th Jun                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:27 AM, 04th Jun                     patrick                    Alright thank you           10:27 AM, 04th Jun                   Shehanah                   the order will be picked up by the courier from 3-5 working days .           10:28 AM, 04th Jun                   Shehanah                   Is there anything else i can assist you with?           10:28 AM, 04th Jun                     patrick                    But the item to be returned was already picked up           10:29 AM, 04th Jun                     patrick                    Last wednesday           10:29 AM, 04th Jun                   Shehanah                   can you please provide me with the tracking number           10:31 AM, 04th Jun                     patrick                    How can I get an update ?           10:31 AM, 04th Jun                     patrick                    6146440756           10:31 AM, 04th Jun                   Shehanah                   can you please provide me with the tracking number please           10:32 AM, 04th Jun                   Shehanah                   not the order number           10:32 AM, 04th Jun                   Shehanah                   the number that the courier has given you           10:33 AM, 04th Jun                     patrick                    Theres no tracking number that has been given to me           10:33 AM, 04th Jun                     patrick                             10:33 AM, 04th Jun                     patrick                    He just picked up the return item           10:33 AM, 04th Jun                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:36 AM, 04th Jun                   Shehanah                   Is there anything else i can assist you with?           10:36 AM, 04th Jun                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:38 AM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4447064