Subject: Ticket Assigned - Conversation with sandra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 14:52:25 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sandra sandra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sandra Bot:  Hi Sandra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506057590            06:29 PM, 03rd Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:30 PM, 03rd Jun                     sandra                    Salam           06:31 PM, 03rd Jun                     sandra                    Thank u           06:31 PM, 03rd Jun                   Khalid                   May i help you?           06:32 PM, 03rd Jun                     sandra                    I want to return some items i bought from max. I open the order history in my account but i cant process the return because until now its written in my order history “Processing” which i already recieved my order yesterday           06:32 PM, 03rd Jun                   Khalid                   Could you please share your order number so that I can assist you further?           06:33 PM, 03rd Jun                     sandra                    What i will do to my return items           06:33 PM, 03rd Jun                     sandra                    Ok just wait           06:33 PM, 03rd Jun                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           06:35 PM, 03rd Jun                     sandra                    6146495136           06:35 PM, 03rd Jun                   Khalid                   How many items that you want to return?           06:36 PM, 03rd Jun                     sandra                    Yes           06:37 PM, 03rd Jun                     sandra                    6146495136           06:37 PM, 03rd Jun                   Khalid                   How many items that you want to return?           06:37 PM, 03rd Jun                     sandra                    3 items           06:39 PM, 03rd Jun                   Khalid                   Could you tell me what is the items?           06:39 PM, 03rd Jun                     sandra                    How i will go to my order history?           06:40 PM, 03rd Jun                   Khalid                   You can find it in your orders           06:40 PM, 03rd Jun                     sandra                    Im chatting with u now. Can i go and check there? U will not be disconnected?           06:41 PM, 03rd Jun                   Khalid                   No           06:41 PM, 03rd Jun                   Khalid                   you can go to check           06:41 PM, 03rd Jun                     sandra                             06:42 PM, 03rd Jun                     sandra                             06:43 PM, 03rd Jun                   Khalid                   I want the items name please           06:43 PM, 03rd Jun                     sandra                    Im sending u the photos. Is it not enough?           06:44 PM, 03rd Jun                     sandra                             06:44 PM, 03rd Jun                   Khalid                   No , please give me the items names           06:44 PM, 03rd Jun                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           06:46 PM, 03rd Jun                     sandra                             06:48 PM, 03rd Jun                     sandra                    The one i checked sir           06:49 PM, 03rd Jun                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:49 PM, 03rd Jun                   Khalid                   return request has been created           06:50 PM, 03rd Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:51 PM, 03rd Jun                     sandra                    Thank u so much sir. I recieved already the notification. Alhmdulillah           06:51 PM, 03rd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:52 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4445413