Subject: Ticket Assigned - Conversation with mahera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 17:40:14 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahera mahera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahera Bot:  Hi Mahera ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0576917020            09:32 PM, 02nd Jun                     mahera                    Ok           09:32 PM, 02nd Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:33 PM, 02nd Jun                     mahera                    Salam Khalid           09:33 PM, 02nd Jun                     mahera                    I bought somethings through the app but paid through cash. Can I get a refund to my card?           09:33 PM, 02nd Jun                     mahera                    Or a voucher that I can use with another account? Or give to someone else?           09:34 PM, 02nd Jun                   Khalid                   You can return the items to the store and ask for a voucher           09:35 PM, 02nd Jun                     mahera                    And are these offers available in stores as well or only online?           09:35 PM, 02nd Jun                     mahera                    Can I gift the voucher to someone else? They'll use it for in-app purchases but from their account.           09:36 PM, 02nd Jun                   Khalid                   You can check the store offers           09:36 PM, 02nd Jun                   Khalid                   Yes you can give the voucher           09:36 PM, 02nd Jun                     mahera                    Where can I check that? Store offers?           09:37 PM, 02nd Jun                   Khalid                   In the store           09:37 PM, 02nd Jun                     mahera                    Can't I see online then go to the store?           09:37 PM, 02nd Jun                   Khalid                   No sorry , even us we cannot see the store offers           09:38 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           09:38 PM, 02nd Jun                     mahera                    Is this offer of 70% off available in stores? Or only online?           09:38 PM, 02nd Jun                     mahera                    Oh okay. How long is the validity of the voucher           09:39 PM, 02nd Jun                     mahera                    ?           09:39 PM, 02nd Jun                   Khalid                   6 Months           09:39 PM, 02nd Jun                     mahera                    Ok thank you           09:39 PM, 02nd Jun                     mahera                    That's all           09:39 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:39 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4442257