Subject: Ticket Assigned - Conversation with mahesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 16:48:12 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh mahesh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarika Bot:  Hi Sarika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  598769644 Bot:  Please wait while we transfer you to an agent Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  I bought a cap Customer:  In store they are saying they won’t take it return Customer:  Cap is can be returned right Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mahesh Bot:  Hi Mahesh ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:37 PM, 02nd Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:38 PM, 02nd Jun                     mahesh                    I bought a cap           08:38 PM, 02nd Jun                     mahesh                    In store they are saying they won’t take it return           08:38 PM, 02nd Jun                     mahesh                    I bought a cap two days before           08:38 PM, 02nd Jun                   Khalid                   Could you please share your order number so that I can assist you further?           08:39 PM, 02nd Jun                     mahesh                    Hi           08:39 PM, 02nd Jun                   Khalid                   Could you please share your order number so that I can assist you further?           08:40 PM, 02nd Jun                     mahesh                    One minute           08:41 PM, 02nd Jun                     mahesh                    6145963019           08:41 PM, 02nd Jun                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:43 PM, 02nd Jun                   Khalid                   You can return this item           08:43 PM, 02nd Jun                     mahesh                    Ok           08:44 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           08:44 PM, 02nd Jun                     mahesh                    In store they are saying they won’t take           08:44 PM, 02nd Jun                     mahesh                    Can you please update them           08:44 PM, 02nd Jun                     mahesh                    Yanbu           08:44 PM, 02nd Jun                   Khalid                   I already proceed the refund back to your credit           08:45 PM, 02nd Jun                   Khalid                   and you can keep the item with you           08:45 PM, 02nd Jun                   Khalid                   You will recieve the amount within 7-14 working days           08:46 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           08:46 PM, 02nd Jun                     mahesh                    Ok           08:46 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4441980