Subject: Ticket Assigned - Conversation with shaziya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 16:18:52 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shaziya shaziya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaziya Bot:  Hi Shaziya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  570584278 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shaziya, thank you for getting in touch with us, my name is Nihal May i know how i can help you? Customer:  Yes Customer:  I want to return my watch Agent:  Could you please share your order number so that I can assist you further? Customer:  And on that i have no return option Customer:  6144107744 Customer:  6144107744 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  The watch is damaged one i have checked today Customer:  As i was out of city i din't checked the watch Customer:  Iam at store came to return they said to update the system Agent:  We would like to inform you that a new return request has been created for order and the request will be received by the shipping team within 3 to 5 days. In the event that the returns are not received by the shipping team within the specified time, please contact us in order to serve you to the fullest. Customer:  Iam at store i want to return in store Agent:  Is there anything else I can help you with? Customer:  Yes Customer:  I want my payment to be updated in card Customer:  Not in credit Customer:  I want to buy the watch from store Customer:  So can i return it in store Customer:  ? Agent:  We would like to inform you that according to the company’s policy, all orders that are confirmed by payment upon Cash on delivery, the value of any products returned from them will be returned to “My credit” in the application, but if the products are returned to the store, you can request a refund in cash from our team in the store, and the amount will be returned Cash as per your request. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have a gift card Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Helo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaziya Bot:  Hi Shaziya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hi Customer:  I have a gift card Customer:  What pin i have to enter Customer:  ? Agent:  Please allow me a moment to check this for you. Agent:  1. Find the items you want to buy by searching for them or by browsing our departments. 2. Add these items to your basket with the 'Add to Basket' button. 3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 4. Select a shipping method (Click & Collect and or Home Delivery) 5. Select the "Have a Gift Card" option and click on the link use it here. Enter the Gift card number and click apply. 6. Review your order and place it using the 'Place Your Order' button. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shaziya Bot:  Hi Shaziya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6147284449 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:13 PM, 02nd Jun                     shaziya                    Ok           08:13 PM, 02nd Jun                   Khalid                   Hi Shaziya, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:14 PM, 02nd Jun                     shaziya                    My order was placed but its not showing on order history           08:14 PM, 02nd Jun                     shaziya                    6147284449           08:15 PM, 02nd Jun                   Khalid                   Your order is confirmed           08:16 PM, 02nd Jun                   Khalid                   You will receive a massage when the order is ready for pick up           08:16 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           08:16 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:18 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4441813