Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 13:37:27 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596558893 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Eman, My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hello Customer:  I was delivered an item (girl tights) Customer:  I was delivered only one instead of two and it was the wrong size Agent:  We sincerely apologize for any inconvenience caused, Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  6141337009 Customer:  This is the second time that's happened Customer:  First time I opened them after the 14 days allowed Agent:  i see you made a return request Customer:  Yes Customer:  But my girl wanted to wear them tomorrow in a big event Agent:  yes please accept our apology our courier partner will collect the items ASAP Customer:  And now that's impossible to do Agent:  Do you have any other inquiries that we can help with? Customer:  I'm quite upset Agent:  We sincerely apologize for any inconvenience caused, Customer:  Thanks Customer:  Not your fault Customer:  Bye Agent:  I advise you to visit the nearest store from you exchange the items through the store with the order number Agent:  for quick process Customer:  I will see if I can do that Agent:  if you will do please tell me so i can cancel the request Agent:  Do you have any other inquiries that we can help with? Customer:  I don't think I can go the store Agent:  i'm sorry to hear that Agent:  Do you have any other inquiries that we can help with? Customer:  IMAGE Customer:  No thanks you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Eman, My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hi Customer:  I paid by cash on delivery Customer:  Now I returned 3 items Customer:  How will I be refunded? Agent:  To your credit Agent:  in the wallet Agent:  Do you have any other inquiries that we can help with? Customer:  So the money I can only use it to buy from center ppint Customer:  Or in my credit card?? Agent:  Centrepoint or max or any brand from landmark Agent:  not in the credit card Agent:  Do you have any other inquiries that we can help with? Customer:  Ok Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146772584 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:16 PM, 02nd Jun                   Khalid                   Hi Eman, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:17 PM, 02nd Jun                     eman                    6146772584           05:17 PM, 02nd Jun                     eman                    That's my order number           05:17 PM, 02nd Jun                     eman                    I should not be owed money           05:18 PM, 02nd Jun                     eman                    But the delivery person says 52 ryal           05:18 PM, 02nd Jun                   Khalid                   Your total price is 113 SAR           05:19 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           05:20 PM, 02nd Jun                     eman                    No           05:21 PM, 02nd Jun                     eman                    That's not right           05:21 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:21 PM, 02nd Jun                   Khalid                   about what?           05:21 PM, 02nd Jun                     eman                    I had 97 in credit           05:21 PM, 02nd Jun                     eman                    Order was 210           05:21 PM, 02nd Jun                     eman                    Then cancelled 114           05:21 PM, 02nd Jun                     eman                    An item worth 114           05:22 PM, 02nd Jun                   Khalid                   ok got it           05:22 PM, 02nd Jun                   Khalid                   did you receive the other items?           05:23 PM, 02nd Jun                     eman                    Why do I have 53 ryal in credit??           05:23 PM, 02nd Jun                   Khalid                   Because you paid with the 97 and then canceled the item           05:24 PM, 02nd Jun                     eman                    خضرتك عربي؟           05:24 PM, 02nd Jun                     eman                    نتكلم عربي اسهل؟           05:25 PM, 02nd Jun                   Khalid                   نعم           05:25 PM, 02nd Jun                     eman                    المفروض لما استلم كمان شوية ان شاء الله           05:25 PM, 02nd Jun                     eman                    ادفع كام؟           05:25 PM, 02nd Jun                     eman                    اللي هستلمه ٩٧ ريال           05:26 PM, 02nd Jun                     eman                    مشتروات بالقيمة دي وكان معايا ٩٧ ريال يالمحفظة           05:26 PM, 02nd Jun                     eman                    ليه رجعتو ليا ٥٢ ريال بينما اصلا اللي لغيته ب ١١٤           05:26 PM, 02nd Jun                     eman                    ??           05:26 PM, 02nd Jun                   Khalid                   هل تم إستلام الطلب؟           05:27 PM, 02nd Jun                     eman                    لا           05:27 PM, 02nd Jun                     eman                    بس الدليفري بعت لي انه بالطريق ان شاء الله           05:27 PM, 02nd Jun                   Khalid                   الرجاء العلم ان المبلغ المتبقي تم خصمه من قيمة الفاتورة الأساسية           05:28 PM, 02nd Jun                     eman                    يعني لما يجي الدليفري           05:29 PM, 02nd Jun                     eman                    ان شاء الله           05:29 PM, 02nd Jun                     eman                    هيحصل ايه؟           05:30 PM, 02nd Jun                     eman                    هو كلمني واتساب كاتب لي ٥١ ريال           05:30 PM, 02nd Jun                   Khalid                   للتوضيح تم إنشاء طلبك ب 210 ريال           05:30 PM, 02nd Jun                   Khalid                   تم إستخدام 97 من رصيدي           05:31 PM, 02nd Jun                     eman                    صح           05:31 PM, 02nd Jun                     eman                    تمام           05:31 PM, 02nd Jun                   Khalid                   و قمتي بإلغاء طلب بقيمة 114 تقريباً           05:31 PM, 02nd Jun                     eman                    صح           05:31 PM, 02nd Jun                   Khalid                   و تم إرجاع الى رصيدك 52           05:31 PM, 02nd Jun                   Khalid                   المبلغ المتبقي يتم دفعه نقداً           05:31 PM, 02nd Jun                     eman                    ليه تم ارجاع           05:32 PM, 02nd Jun                   Khalid                   هذه الحسبة من النظام نفسه           05:33 PM, 02nd Jun                     eman                    طيب لما يجي هدفع له ٥١؟؟           05:33 PM, 02nd Jun                   Khalid                   المبلغ المتبقي           05:33 PM, 02nd Jun                     eman                    ٥١؟؟           05:33 PM, 02nd Jun                   Khalid                   لا يظهر لي يا اختي في النظام و لكن المبلغ سيصلك مخصوم و الفاتورة يتم حسابها في مخازننا           05:34 PM, 02nd Jun                   Khalid                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            05:34 PM, 02nd Jun                   Khalid                   كان من دواعي سروري مساعدتكم.            05:37 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4440733