Subject: Ticket Assigned - Conversation with alexandre
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 12:18:15 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alexandre alexandre                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alexandre Bot:  Hi Alexandre ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545406268            04:07 PM, 02nd Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           04:08 PM, 02nd Jun                     alexandre                    Hi Khalid!           04:08 PM, 02nd Jun                     alexandre                    I would like to return two items from a purchase that arrived for me.           04:08 PM, 02nd Jun                   Khalid                   Could you please share your order number so that I can assist you further?           04:09 PM, 02nd Jun                     alexandre                    On this order #6146071558           04:09 PM, 02nd Jun                     alexandre                    Order #6146071558           04:09 PM, 02nd Jun                   Khalid                   Please tell me the items wants to return           04:10 PM, 02nd Jun                     alexandre                    Women Tops Shirtsandblouses           04:12 PM, 02nd Jun                     alexandre                    I bought multicolored and it came plain           04:12 PM, 02nd Jun                   Khalid                   what about the other item?           04:13 PM, 02nd Jun                     alexandre                    And the Happy Birthday Greeting Card           04:13 PM, 02nd Jun                   Khalid                   Two items right?           04:14 PM, 02nd Jun                     alexandre                    Also arrived different from what I bought           04:14 PM, 02nd Jun                     alexandre                    Yes! Two items           04:14 PM, 02nd Jun                   Khalid                   Return request has been created           04:15 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           04:15 PM, 02nd Jun                     alexandre                    I would like to know what should I do now           04:16 PM, 02nd Jun                   Khalid                   Just wait the courier partner to collect the items from you           04:17 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           04:17 PM, 02nd Jun                     alexandre                    No. Thank you very much!           04:17 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4440197