Subject: Ticket Assigned - Conversation with hi there
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 11:43:30 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi there hi there                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  5559211 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6146582843229999991 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6146592843 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531200601            03:35 PM, 02nd Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           03:35 PM, 02nd Jun                     hi there                    Incomplete order delivered           03:35 PM, 02nd Jun                     hi there                    I ordered two pack but received only one in the packect           03:36 PM, 02nd Jun                     hi there                    Disappointing           03:37 PM, 02nd Jun                   Khalid                   do you have a missing item or what?           03:37 PM, 02nd Jun                     hi there                    Yes           03:37 PM, 02nd Jun                     hi there                    Missing item           03:37 PM, 02nd Jun                   Khalid                   Could you tell me the missing item?           03:38 PM, 02nd Jun                     hi there                    SPLASH Set of 2- Sustainable Printed Round Neck Sleepshirt with Cap Sleeves and Waist Tie-Ups Color: Multicolour Size: 14           03:38 PM, 02nd Jun                     hi there                    I received only one of these two           03:38 PM, 02nd Jun                     hi there                             03:39 PM, 02nd Jun                     hi there                    The other one from the pack is missing           03:39 PM, 02nd Jun                     hi there                    Can you please arrange a home delivery for the missing item           03:40 PM, 02nd Jun                   Khalid                   You can return the products within 14 days through one of the following options:  1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return.  2- You can visit the nearest branch of (Centerpoint) and return the product to the branch.  3- You can provide us with the full name of the products and the order number in order to create a return request from us.           03:40 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           03:41 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439961