Subject: Ticket Assigned - Conversation with faisal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 11:37:48 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisal Bot:  Hi Faisal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146306708 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541504541            03:25 PM, 02nd Jun                   Khalid                   Hi Faisal, My name is Khalid .Thank you for contacting us. I will be happy to help you!           03:25 PM, 02nd Jun                     faisal                    My order is stopped and its showing wrong number on tracking           03:26 PM, 02nd Jun                     faisal                    My phone number is correct on my account and address           03:27 PM, 02nd Jun                   Khalid                   +966541504541 is this your phone No.?           03:28 PM, 02nd Jun                     faisal                    Yes           03:28 PM, 02nd Jun                   Khalid                   Please note the delivery time frame is 3-6 working days           03:29 PM, 02nd Jun                   Khalid                   so please don't worry our courier partner will contact you again ASAP           03:30 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           03:30 PM, 02nd Jun                   Khalid                   كان من دواعي سروري مساعدتكم.            03:32 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:32 PM, 02nd Jun                     faisal                    Nothing but my order is from 6 days and last time it happened same and then they cancelled my order           03:32 PM, 02nd Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           03:32 PM, 02nd Jun                   Khalid                   We will deliver it don't worry Faisal           03:33 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 02nd Jun                     faisal                    FP0530220001421           03:33 PM, 02nd Jun                     faisal                    Above is the tracking number check it           03:34 PM, 02nd Jun                   Khalid                   Yes this is your tracking No.           03:34 PM, 02nd Jun                   Khalid                   I already checked it           03:34 PM, 02nd Jun                   Khalid                   Do you have any other inquiries that we can help with?           03:35 PM, 02nd Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:37 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4439935