Subject: Ticket Assigned - Conversation with marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 16:44:45 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566215532            08:32 PM, 01st Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:34 PM, 01st Jun                     marwa                    من فضلك لقد قمت بارجاع بعض المنتجات من طلبين مختلفين وقد قام المراسل باخذ المنتجات وبعد ذلك  ارسلت لي رساله انه تم الغابء طلب الارجاع بناء علي طلبي           08:35 PM, 01st Jun                     marwa                    وانا لم اقم بالالغاء والمنتجات اخذت بالفعل مني           08:35 PM, 01st Jun                     marwa                             08:36 PM, 01st Jun                   Khalid                   الرجاء تزويدي بأرقام الطلبات اللتي تم إرجاع المنتجات منها           08:37 PM, 01st Jun                   Khalid                   هل قام الموظف بتسليمك بوليصة شحن؟           08:37 PM, 01st Jun                     marwa                    لا           08:38 PM, 01st Jun                   Khalid                   الرجاء تزويدي بأرقام الطلبات اللتي تم إرجاع المنتجات منها           08:39 PM, 01st Jun                     marwa                             08:40 PM, 01st Jun                     marwa                             08:40 PM, 01st Jun                     marwa                    دول ارقامهم           08:41 PM, 01st Jun                     marwa                    واضحه           08:41 PM, 01st Jun                   Khalid                   اختي مروة تم إرجاع منتجات من طلبين مختلفين صحيح؟           08:41 PM, 01st Jun                     marwa                    صحيح           08:42 PM, 01st Jun                   Khalid                   قمتي بتزويدي برقم طلب واحد فقط           08:42 PM, 01st Jun                     marwa                             08:42 PM, 01st Jun                     marwa                    ده التاني سوري بعته مرتين نفس الرقم           08:42 PM, 01st Jun                   Khalid                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           08:43 PM, 01st Jun                   Khalid                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            08:43 PM, 01st Jun                     marwa                    شكرا           08:44 PM, 01st Jun                   Khalid                   كان من دواعي سروري مساعدتكم.            08:44 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4436015