Subject: Ticket Assigned - Conversation with adithya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 15:59:07 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adithya adithya                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  536866244 Bot:  Please wait while we transfer you to an agent Customer:  Ok thank you Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Customer:  Hello Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hello Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Could you please share your order number so that I can assist you further? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Please make it fast Customer:  Hello Customer:  Heyyy Agent:  Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you! Agent:  Could you please share your order number so that I can assist you further? Customer:  Hello Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Adithya. Thank you for contacting us. My name is Rashed. How may I help you today? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Please note that the conversation will be closed because there is no response from you. Please don't hesitate to contact us again.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Helloo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hy Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Delivery Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok please make t fast Agent:  Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you! Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Helloo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  12344 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  2233444 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6137592048 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Make it fast Customer:  Now Customer:  Everytime its delayed Customer:  So connect now itself Customer:  Now Customer:  Now Customer:  Now Customer:  Now Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  I had placed for return request 2 weeks back Customer:  I had not even recieved a call for returm pickup till now Customer:  I had been emailing your site atleast 6 times now Customer:  I still have not got any response Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  is there anything more I can assist you with? Customer:  I tried calling texting and emailing for the last 2 weeks Customer:  I want to know when the order will be pickuped up Customer:  I need a date Customer:  2 weeks i waited Customer:  I didnt even recieve a call Agent:  do not worry it will be Customer:  Lastly u guys will tell the return window is closed Customer:  And u cant return Customer:  Then the loss is for me Customer:  I need refund Agent:  do not worry about the days Customer:  And the dress to pickuped up at the earliest Agent:  we will return Customer:  Tomoorrow itself Customer:  Dont fool me with “ we will return to you the query” Customer:  I have heard this lines for your site many times Customer:  Till now noboday responded Customer:  I need a date of the pickup Agent:  please just wait and the driver will contact you ? Agent:  is there anything more I can assist you with? Customer:  When Customer:  No driver contacted me for 2 weeks Customer:  This order was delivered on 20 april Customer:  What is the date today? Customer:  May 10 Agent:  the team will check the issue and contact you Customer:  I placed the return on 21 st itself Customer:  I did not even get a return mail also Agent:  i can see all your info Customer:  When will they contact me and pickup? Customer:  U tell me Customer:  Its very different to connect to your team Customer:  So when we get someone we need answer Customer:  Please Agent:  just please wait and the team will do the needfull Customer:  I need it to be done ASAP Customer:  I need my credit Customer:  And need to teprder Customer:  Reorder* Agent:  than le me raise the issue to the team Customer:  Ok Agent:  you are not helping Agent:  is there anything more I can assist you with? Customer:  When will i get the call or update? Agent:  the team will contact vai e mail Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  What about the return date? Customer:  When will driver call? Agent:  mam please Agent:  give us some time to help you Agent:  i can not give you and date Agent:  the team will help you Agent:  i need to rise the issue you first Agent:  but you not letting me do that Agent:  is there anything more I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Please make it fast Agent:  Hi Adithya. Thank you for contacting us. My name is Rashed. How may I help you today? Customer:  U can read the chat above . I had complained about the return  pickup.  of a product almost a month ago. I had informed more than two times here for a return request. Still no one called and did the pickup.pr Agent:  Could you please share your order number so that I can assist you further? Customer:  I had requested for a pickup more than 3 times Customer:  No one called till now Customer:  Yes Customer:  6137592048 Agent:  Please give me some moments to check this for you Customer:  Hello Customer:  I did not place for a cancel Agent:  Regarding the order (6137592048) we would like to inform you that a new return request has been created on your behalf with a number 1002616334 , please ensure that our courier partner will contact you as soon as possible to arrange the receipt within 3-5 days Agent:  Is there anything else I can help you with ? Customer:  I need to a pickup as soon as possible Customer:  I have been this message for atleast 4 times noe Customer:  But no one actually called or picked up Agent:  We will make sure to collect your return as soon as possible Customer:  Hello Customer:  There Customer:  Please respond Agent:  We will make sure to collect your return as soon as possible Agent:  We appreciate your patience Agent:  Thanks for contacting us. We look forward to serve you again. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Heloo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hy Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hy Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello i need to talk to Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145505052 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  I placed the order on 24 th may and it showed it will be delivered on 25 th itself Agent:  Hi Adithya. Thank you for contacting us. My name is Hilah. How may I help you today? Customer:  I still not get the product Customer:  Order placed on 24 th may Customer:  It showed it will be delivered on 25 th may Customer:  Today is 30 th may i still have NOT recieved the product Customer:  Order number 6145505052 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  When will it be delivered? Agent:  Please note that the order (6145505052) has been placed successfully, and it will arrive in 3-6 business days. If you do not receive your order within the specified time, please contact us again. Agent:  working days: Sunday - Thursday Customer:  Hello Customer:  Hello Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  i have already told the details Bot:  Hi I Have Already Told The Details ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145505052 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Dear Customer. Thank you for contacting us. My name is Hilah. How may I help you today? Agent:  Please note that the order ( 6145505052) has been placed successfully, and it will arrive in 3-6 business days. If you do not receive your order within the specified time, please contact us again. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  adithya Bot:  Hi Adithya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:46 PM, 01st Jun                     adithya                    Ok           07:46 PM, 01st Jun                     adithya                    Please make it fast           07:46 PM, 01st Jun                     adithya                    Iam waiting           07:46 PM, 01st Jun                     adithya                    Please reply fast           07:47 PM, 01st Jun                     adithya                    Heyy           07:47 PM, 01st Jun                     adithya                    Reply please           07:47 PM, 01st Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:47 PM, 01st Jun                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           07:49 PM, 01st Jun                     adithya                    I had placed an order on 24 th may           07:49 PM, 01st Jun                     adithya                    It showed it will delivered on 25 tg may           07:50 PM, 01st Jun                     adithya                    Today its june 1           07:50 PM, 01st Jun                   Khalid                   Could you please share your order number so that I can assist you further?           07:50 PM, 01st Jun                     adithya                    I still have not recieved my order           07:50 PM, 01st Jun                     adithya                    6145505052           07:50 PM, 01st Jun                     adithya                    When they are delivering the order? Why so much delay?           07:51 PM, 01st Jun                   Khalid                   +966536866244 is this your phone No.?           07:52 PM, 01st Jun                     adithya                    Yes           07:52 PM, 01st Jun                     adithya                    This is number           07:52 PM, 01st Jun                     adithya                    No one contacted me           07:52 PM, 01st Jun                     adithya                    Till now           07:52 PM, 01st Jun                   Khalid                   A request will be submitted to the concerned authorities To deliver the order as soon as possible           07:53 PM, 01st Jun                   Khalid                   Do you have any other inquiries that we can help with?           07:53 PM, 01st Jun                     adithya                    No i want it delivered tomorrow           07:53 PM, 01st Jun                     adithya                    Tomorrow is weekend           07:53 PM, 01st Jun                     adithya                    Then only next monday they will deliver           07:53 PM, 01st Jun                     adithya                    So please deliver it tomorrow           07:54 PM, 01st Jun                     adithya                    Hy           07:55 PM, 01st Jun                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:56 PM, 01st Jun                   Khalid                   Do you have any other inquiries that we can help with?           07:56 PM, 01st Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:58 PM, 01st Jun                     adithya                    Hy           07:59 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4435675