Subject: Ticket Assigned - Conversation with aisah lala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 15:45:47 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisah lala aisah lala                    Bot:  Hi again! Bot:  Please enter your name Customer:  im aisah can  i ask why until now my refund not coming its to long days? Bot:  Please enter your name Customer:  aisah lala Bot:  Hi Aisah Lala ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 busi
 ness days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:33 PM, 01st Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:34 PM, 01st Jun                     aisah lala           
          Hello... can i ask why my refund until now not coming more than a week?           07:36 PM, 01st Jun                   Khalid                   Could you please share your order number so that I can assist you further?           07:37 PM, 01st Jun                     aisah lala                    This my order #144538108           07:38 PM, 01st Jun                   Khalid                   Sorry which country do you contact us from?           07:39 PM, 01st Jun                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           07:42 PM, 01st Jun                     aisah lala                    Saudi arabia           07:42 PM, 01st Jun                   Khalid                   We would like to inform you that your product will take 3 - 5 business days to reach our warehouse and it will take us 2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is proces
 sed the amount you will be refunded back to your credit.           07:43 PM, 01st Jun                   Khalid                   Do you have any other inquiries that we can help with?           07:43 PM, 01st Jun                     aisah lala                    Ah ok           07:44 PM, 01st Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:45 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4435561