Subject: Ticket Assigned - Conversation with nivine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 14:18:31 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nivine nivine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  nivine Bot:  Hi Nivine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556370750            06:09 PM, 01st Jun                     nivine                    Ok           06:10 PM, 01st Jun                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:10 PM, 01st Jun                     nivine                    Hello           06:10 PM, 01st Jun                     nivine                    I requested a return few days ago but till now no one came to pick it           06:10 PM, 01st Jun                   Khalid                   Could you please share your order number so that I can assist you further?           06:11 PM, 01st Jun                     nivine                    6146020887           06:13 PM, 01st Jun                     nivine                    Batman print t-shirt with roundneck 9-10 this item           06:14 PM, 01st Jun                   Khalid                   Please note that collect may takes 3-5 working days           06:14 PM, 01st Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:14 PM, 01st Jun                     nivine                    Someone contacted me  two days ago but he told me that they assigned him wrongly since he doesn't serve in my area           06:15 PM, 01st Jun                     nivine                    And that was two days ago           06:15 PM, 01st Jun                     nivine                    Then oone contacted again           06:15 PM, 01st Jun                     nivine                    Noone           06:15 PM, 01st Jun                   Khalid                   We sincerely apologize for any inconvenience caused,           06:16 PM, 01st Jun                     nivine                             06:16 PM, 01st Jun                   Khalid                   Please wait and they will contact you ASAP           06:16 PM, 01st Jun                   Khalid                   Do you have any other inquiries that we can help with?           06:16 PM, 01st Jun                     nivine                    No thnx           06:17 PM, 01st Jun                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4434915