Subject: Note Added - [#4432973] My Account
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 12:19:21 +0000

Hi ,    Seifeldin Mohamed Tawfik added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4432973    Subject:  My Account   Requester: Samar    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I’ve unsubscribed the customer from receiving Splash promotional emails.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Regards,</span></div>
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<b><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><img width="131" height="63" style="width:1.3645in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NDYzMjgxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vxT2TboxGMviW1U-FY2Pay8M349tXdLzCDsnjtAw42Q" data-id="2043344632817" alt="LogoDescription automatically generated"></span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Seif Tawfik</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif'>CRM &amp; Email Marketing Assistant Manager</span></div>
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<span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>Web Team | Landmark Group<br>
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>W</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: </span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><a href="http://www.landmark.digital" rel="noreferrer">www.landmark.digital</a><span style="color:black"><br>
</span></span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>M</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: +971564661337</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>Ext.: 2028</span></div>
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<div>From:
<span style="font-size:12.0pt;color:black">Splash &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 1 June 2022 at 2:57 PM<br>
<b>To: </b>Seifeldin Mohamed Tawfik &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4432973] - My Account</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4432973" rel="noreferrer">#4432973</a> </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Issue Description: the cx asked to remove her from receiving the news letters.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>cx's email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Contact NO: 592252285</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Kindly, look into the matter and do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Regards,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 1 Jun at 2:41 PM
<span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مرحبا سمر،</span><span dir="LTR"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقدر صبرك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أصدقائك ،</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4432973:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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