Subject: Ticket Assigned - Conversation with alaa shawly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 15:39:45 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa shawly alaa shawly                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa shawly Bot:  Hi Alaa Shawly ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146298317 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966555694471            07:34 PM, 28th May                   Khalid                   Hi Alaa, My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:34 PM, 28th May                     alaa shawly                    I placed Ilan order for pick up with my name and my sister will pick it up           07:35 PM, 28th May                     alaa shawly                    Is that ok ?           07:35 PM, 28th May                     alaa shawly                    Do I need to change my name in the order to her name?           07:35 PM, 28th May                   Khalid                   Please allow me a moment to check this for you.           07:36 PM, 28th May                     alaa shawly                    Ok           07:36 PM, 28th May                   Khalid                   Yes, that’s not a problem. However, they will need to bring:  The confirmation email, the text message or the order confirmation in their Apple Wallet. Identification. This should be either: - Valid National ID or Iqama Number. - Valid driver's license or passport featuring a current           07:37 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           07:37 PM, 28th May                     alaa shawly                    She will bring her identification ,, and the order is under my name , is that ok?           07:38 PM, 28th May                   Khalid                   Yes           07:39 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           07:39 PM, 28th May                     alaa shawly                    Ok thanks           07:39 PM, 28th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:39 PM, 28th May                     alaa shawly                    You too           07:39 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413979