Subject: Ticket Assigned - Conversation with hai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 15:35:19 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551060037            07:27 PM, 28th May                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:27 PM, 28th May                     hai                    i requested return but no one came to pick that parcel           07:27 PM, 28th May                   Khalid                   When did you create the return request?           07:28 PM, 28th May                     hai                    last month           07:28 PM, 28th May                     hai                    i received damaged item           07:29 PM, 28th May                     hai                    so instantly i send an return request           07:29 PM, 28th May                   Khalid                   Could you please share your order number so that I can assist you further?           07:29 PM, 28th May                     hai                    6140855256           07:29 PM, 28th May                     hai                    more than a month now           07:30 PM, 28th May                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:30 PM, 28th May                     hai                    ok           07:30 PM, 28th May                   Khalid                   Would you like me to create a new return request?           07:31 PM, 28th May                     hai                    yes           07:32 PM, 28th May                     hai                    how can i do that           07:32 PM, 28th May                   Khalid                   Sure i will create a new one           07:33 PM, 28th May                     hai                    ok thanks           07:33 PM, 28th May                   Khalid                   a new return request has been created           07:34 PM, 28th May                     hai                    ok           07:34 PM, 28th May                   Khalid                   our courier partner will contact you in 3-5 working days           07:34 PM, 28th May                     hai                    when the will come to pick up           07:34 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           07:34 PM, 28th May                     hai                    nothing           07:34 PM, 28th May                     hai                    and thanks           07:34 PM, 28th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:34 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413948