Subject: Ticket Assigned - Conversation with abdul muyiz hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 14:38:18 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul muyiz hussain abdul muyiz hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul muyiz hussain Bot:  Hi Abdul Muyiz Hussain ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567715666            06:30 PM, 28th May                   Khalid                   Hi Abdul Muyiz, My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:31 PM, 28th May                     abdul muyiz hussain                    I have order shoes online, and I had given wrong location for pickup.. Please guide           06:31 PM, 28th May                   Khalid                   Could you please share your order number so that I can assist you further?           06:32 PM, 28th May                     abdul muyiz hussain                    Ok           06:32 PM, 28th May                     abdul muyiz hussain                    KangaROOS Men's Logo Detailed ...  +1item(s) of your order 6146271967 are ready for pick up at Centrepoint  Az Zibarah, King Abdul Aziz Street. Please bring your govt. issued ID & this SMS.           06:32 PM, 28th May                     abdul muyiz hussain                    I leave in Jubail area so I need it here in Jubail..           06:32 PM, 28th May                   Khalid                   I apologize to you, dear customer, please note that we cannot cancel the order after confirmation.  I advise you to visit the branch if the order is ready for pickup and return the order at the same moment, or the order will be canceled automatically after 14 days after shipping.           06:33 PM, 28th May                     abdul muyiz hussain                    I don't want to cancel the order           06:33 PM, 28th May                     abdul muyiz hussain                    I need to change the location           06:33 PM, 28th May                   Khalid                   We cannot change the location           06:34 PM, 28th May                   Khalid                   Please create a n ew order           06:34 PM, 28th May                   Khalid                   new *           06:34 PM, 28th May                     abdul muyiz hussain                    The location which by mistakenly selected is 1000Kms far           06:34 PM, 28th May                   Khalid                   We sincerely apologize for any inconvenience caused,           06:34 PM, 28th May                     abdul muyiz hussain                    I already paid for it           06:34 PM, 28th May                   Khalid                   After cancelation you will get the refund           06:35 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           06:36 PM, 28th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413590