Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 13:40:24 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0596558893 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Eman, My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hello Customer:  I was delivered an item (girl tights) Customer:  I was delivered only one instead of two and it was the wrong size Agent:  We sincerely apologize for any inconvenience caused, Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  6141337009 Customer:  This is the second time that's happened Customer:  First time I opened them after the 14 days allowed Agent:  i see you made a return request Customer:  Yes Customer:  But my girl wanted to wear them tomorrow in a big event Agent:  yes please accept our apology our courier partner will collect the items ASAP Customer:  And now that's impossible to do Agent:  Do you have any other inquiries that we can help with? Customer:  I'm quite upset Agent:  We sincerely apologize for any inconvenience caused, Customer:  Thanks Customer:  Not your fault Customer:  Bye Agent:  I advise you to visit the nearest store from you exchange the items through the store with the order number Agent:  for quick process Customer:  I will see if I can do that Agent:  if you will do please tell me so i can cancel the request Agent:  Do you have any other inquiries that we can help with? Customer:  I don't think I can go the store Agent:  i'm sorry to hear that Agent:  Do you have any other inquiries that we can help with? Customer:  IMAGE Customer:  No thanks you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 PM, 28th May                     eman                    Ok           05:36 PM, 28th May                   Khalid                   Hi Eman, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:36 PM, 28th May                     eman                    Hi           05:37 PM, 28th May                     eman                    I paid by cash on delivery           05:37 PM, 28th May                     eman                    Now I returned 3 items           05:37 PM, 28th May                     eman                    How will I be refunded?           05:37 PM, 28th May                   Khalid                   To your credit           05:38 PM, 28th May                   Khalid                   in the wallet           05:38 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           05:38 PM, 28th May                     eman                    So the money I can only use it to buy from center ppint           05:38 PM, 28th May                     eman                    Or in my credit card??           05:39 PM, 28th May                   Khalid                   Centrepoint or max or any brand from landmark           05:39 PM, 28th May                   Khalid                   not in the credit card           05:39 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           05:39 PM, 28th May                     eman                    Ok           05:39 PM, 28th May                     eman                    No           05:39 PM, 28th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:40 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413199