Subject: Ticket Assigned - Conversation with abdul rasheed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 13:28:15 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul rasheed abdul rasheed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul rasheed Bot:  Hi Abdul Rasheed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966502249285            05:13 PM, 28th May                   Khalid                   Hi Abdul Rasheed, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:13 PM, 28th May                     abdul rasheed                             05:14 PM, 28th May                     abdul rasheed                    [email-masked]           05:14 PM, 28th May                     abdul rasheed                    [email-masked]           05:14 PM, 28th May                     abdul rasheed                    Hi khalid           05:15 PM, 28th May                   Khalid                   Did you receive a different size?           05:15 PM, 28th May                     abdul rasheed                    Ya its second time           05:15 PM, 28th May                   Khalid                   We sincerely apologize for any inconvenience caused,           05:15 PM, 28th May                   Khalid                   Do you want to exchange or return?           05:16 PM, 28th May                     abdul rasheed                    Exchange because my first return not yet credited           05:17 PM, 28th May                     abdul rasheed                    Offer also may lose           05:17 PM, 28th May                   Khalid                   You can exchange it in the store           05:17 PM, 28th May                   Khalid                   please give me the order that you mentioned you didn't receive the refund yet           05:18 PM, 28th May                     abdul rasheed                    RP0525220003438           05:19 PM, 28th May                   Khalid                   The order No. starts with number 6           05:20 PM, 28th May                     abdul rasheed                    6144440978           05:20 PM, 28th May                     abdul rasheed                    New one is 6145606026           05:21 PM, 28th May                   Khalid                   We would like to inform you that your product will take 3 - 5 business days to reach our warehouse and it will take us 2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:21 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           05:22 PM, 28th May                     abdul rasheed                    It’s my mistake that I ordered online 8 days back instead of shopping           05:23 PM, 28th May                   Khalid                   We sincerely apologize for any inconvenience caused,           05:24 PM, 28th May                     abdul rasheed                    I lose time and effort           05:24 PM, 28th May                     abdul rasheed                    Okay           05:24 PM, 28th May                   Khalid                   Please note that your item reached to our warehouse           05:24 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           05:24 PM, 28th May                     abdul rasheed                    Can I replace nearest Centrepoint?           05:25 PM, 28th May                     abdul rasheed                    Or shoe express           05:25 PM, 28th May                   Khalid                   Sure           05:25 PM, 28th May                     abdul rasheed                             05:26 PM, 28th May                   Khalid                   Please visit the store and we will be happy to serve you!           05:26 PM, 28th May                   Khalid                   Do you have any other inquiries that we can help with?           05:26 PM, 28th May                     abdul rasheed                    Nothing else           05:27 PM, 28th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 PM, 28th May                     abdul rasheed                    Ok bye           05:28 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4413111