Subject: New Reply Received - Landmark Group
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 12:50:38 +0000

Hi Khalid Alamri,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div dir="auto">Hello Dears </div>
<div dir="auto">I would like to follow up regarding the below complaint.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 27 May 2022 at 12:47 PM Hulays alzuraya &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
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<div style="border-color:rgb(255,255,255)" dir="auto">Hello dears </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">Thank you for your prompt reply </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">This shows how Profesional you are and how keen you are toward your customers satisfaction. </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">Regarding your requests </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">1- as i said before the did not allow me to pay. They said "we will not sell you" therefore i dont have invoice number </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">2 - Hulays Yousef </div>
<div style="border-color:rgb(255,255,255)" dir="auto"><br></div>
<div style="border-color:rgb(255,255,255)" dir="auto">3 - (+966 0508229985)</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, 27 May 2022 at 6:41 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>
​<br>
We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to make sure the same instance does not repeat. </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to please share with us the following details and we will ask the store team to contact you to help you resolve this asap:</div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
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1. Invoice of your order<br>
2. Your Full Name <br>
3. Contact Number</div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We hope this helps and have a great day! Stay Safe!</div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>

<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,<br>
​The Support Team </div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4406761