Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 14:32:38 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6146044612 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544617623            06:16 PM, 27th May                   Khalid               
     Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:16 PM, 27th May                     hello                    I want to change location of click & collect           06:16 PM, 27th May                     hello                    I want to change location of my order (click & collect)           06:16 PM, 27th May                     hello                    Due to some error in application automatically RIYADH selected           06:17 PM, 27th May                   Khalid                   Sorry we cannot change the location after confirmation           06:17 PM, 27th May                     hello                    What do you mean by you cant change location ??           06:17 PM, 27th May                     hello                    So i have to go to Riyadh to collect my order ??           06:17 PM, 27th May                     hello                    It was a kind of Glitch in your application           06:18 PM, 27th May       
             Khalid                   I can cancel the order and please create a new order           06:18 PM, 27th May                   Khalid                   if you want           06:18 PM, 27th May                     hello                    Ok please cancel it           06:18 PM, 27th May                     hello                    Now           06:18 PM, 27th May                     hello                    So i can order now again           06:18 PM, 27th May                     hello                    Canceled ?           06:19 PM, 27th May                     hello                    ???           06:19 PM, 27th May                   Khalid                   wait please for checking           06:20 PM, 27th May                     hello                    Ok waiting           06:21 PM, 27th May                   Khalid                   did you receive a message?           06:22 PM, 27th May                   Khalid                   Hi, I'm not getting a response from 
 you. Are we still connected?           06:23 PM, 27th May                     hello                    Yes           06:24 PM, 27th May                     hello                    No i didnt recieve any message           06:24 PM, 27th May                     hello                    Regarding cancellation           06:24 PM, 27th May                     hello                    Hello ??           06:25 PM, 27th May                   Khalid                   Please note that i request to cancel the order           06:25 PM, 27th May                   Khalid                   but the status is still in progress           06:25 PM, 27th May                     hello                    So what now ? I have to wait then ?           06:25 PM, 27th May                   Khalid                   If the order not canceled please wait 14 days after shipping it to the store and it will cancel automatically           06:26 PM, 27th May                     hello                    14 days ??  
          06:26 PM, 27th May                   Khalid                   Yes please           06:27 PM, 27th May                     hello                    You are helping a customer or loosing a customer ?           06:27 PM, 27th May                     hello                    This is my 3 or 4th order           06:27 PM, 27th May                   Khalid                   We sincerely apologize for any inconvenience caused,           06:27 PM, 27th May                     hello                    But now with this small issue you are asking me to wait for 14 days ?           06:27 PM, 27th May                     hello                    No its not about aplogizing.. its just you are not helping me           06:28 PM, 27th May                   Khalid                   a ticket will be creating to fix this issue           06:28 PM, 27th May                     hello                    What kind of issue ??           06:28 PM, 27th May                     hello                   
  Cancelling an order is just as simple as ordering..           06:28 PM, 27th May                   Khalid                   i made the cancelation request but still in progress           06:29 PM, 27th May                     hello                    If you di not know how to cancel please connect me to another person           06:29 PM, 27th May                     hello                    Do not*           06:29 PM, 27th May                     hello                    Please           06:29 PM, 27th May                   Khalid                   Please make a new order and you will get the refund           06:30 PM, 27th May                   Khalid                   Do you have any other inquiries that we can help with?           06:30 PM, 27th May                     hello                    Brother !           06:30 PM, 27th May                     hello                    I recieved cancellation message           06:30 PM, 27th May                   Khalid                   
 Now it's cancelled           06:30 PM, 27th May                   Khalid                   Yes           06:31 PM, 27th May                     hello                    With refund 5 to 7 days           06:31 PM, 27th May                   Khalid                   We sincerely apologize for any inconvenience caused,           06:31 PM, 27th May                     hello                    Thank you           06:31 PM, 27th May                     hello                    & sorry if you found me rude           06:31 PM, 27th May                   Khalid                   No it's okay that's your right           06:31 PM, 27th May                   Khalid                   Do you have any other inquiries that we can help with?           06:31 PM, 27th May                     hello                    Thank you once again           06:31 PM, 27th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.        
    06:32 PM, 27th May                     hello                    Sorry once again.. Stay Blessed.. Thank you           06:32 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4409423