Subject: Ticket Assigned - Conversation with sereen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 14:57:26 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sereen sereen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sereen Bot:  Hi Sereen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552866959            06:54 PM, 26th May                     sereen                    Hi on Wednesday I got sandals from the store in Riyadh gallery but when I came back home I found out one was 39 while the other is 40 and I sadly cant find the receipt so what can I do ? Can I exchange it for both 40?           06:54 PM, 26th May                   Khalid                   Hi Sereen, My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:54 PM, 26th May                     sereen                    Hi on Wednesday I got sandals from the store in Riyadh gallery but when I came back home I found out one was 39 while the other is 40 and I sadly cant find the receipt so what can I do ? Can I exchange it for both 40?           06:54 PM, 26th May                   Khalid                   Did you bought it from store or online?           06:55 PM, 26th May                     sereen                    Store           06:55 PM, 26th May                   Khalid                   please visit the store to serve you.           06:56 PM, 26th May                     sereen                    Okay thanks           06:56 PM, 26th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4406374