Subject: Ticket Assigned - Conversation with elham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 14:07:36 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elham elham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elham Bot:  Hi Elham ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547886255            05:50 PM, 26th May                     elham                    Thank you           05:50 PM, 26th May                     elham                    Waiting           05:51 PM, 26th May                   Khalid                   Hi Elham, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:51 PM, 26th May                     elham                    I would like to ask about a refund           05:51 PM, 26th May                     elham                    I placed an order with 18 necklaces           05:51 PM, 26th May                   Khalid                   Could you please share your order number so that I can assist you further?           05:52 PM, 26th May                     elham                    Some of the necklaces that I have received don’t match the items i ordered.. so i couldn’t choose which items to refund           05:52 PM, 26th May                     elham                    I made a refund request but i dont want to refund them all           05:53 PM, 26th May                     elham                    The delivery agent to claim the order is on his way to me.. is it possible to give the items i  want to refund only           05:53 PM, 26th May                     elham                    Not the items i requested to refund but some of them…           05:54 PM, 26th May                   Khalid                   Yes           05:55 PM, 26th May                   Khalid                   Do you have any other inquiries that we can help with?           05:56 PM, 26th May                     elham                    So it is possible   to refund some items of the items i have requested to return?           05:57 PM, 26th May                   Khalid                   You received wrong items right?           05:57 PM, 26th May                     elham                    Yea           05:58 PM, 26th May                     elham                    The items i have received not on the list … I couldn’t refund           05:58 PM, 26th May                     elham                    Some items even are missing!           05:58 PM, 26th May                     elham                    Replaced           05:58 PM, 26th May                   Khalid                   Yes you can give him the wrong items           05:58 PM, 26th May                     elham                    عملت طلب استرجاع لقطع.. هل استطيع تسليم بعضها للمندوب وترك بعضها؟           05:59 PM, 26th May                     elham                    Thank you,           05:59 PM, 26th May                   Khalid                   نعم يمكنك ذلك           05:59 PM, 26th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:59 PM, 26th May                     elham                    The refund will be based on the returned items not the return request, right?           06:00 PM, 26th May                   Khalid                   on the missing items           06:00 PM, 26th May                   Khalid                   Do you have any other inquiries that we can help with?           06:01 PM, 26th May                     elham                    I couldn’t get in fact           06:01 PM, 26th May                     elham                    So many problems with my order,           06:01 PM, 26th May                   Khalid                   Wait           06:01 PM, 26th May                   Khalid                   You order necklace right?           06:01 PM, 26th May                   Khalid                   and you get another one           06:01 PM, 26th May                     elham                    Indeed           06:01 PM, 26th May                     elham                    18 necklaces           06:01 PM, 26th May                     elham                    Some dont match the ones i requested           06:02 PM, 26th May                   Khalid                   you can make a return request for the number of the missing or wrong item and give it to the courier partner           06:02 PM, 26th May                     elham                    Ok           06:03 PM, 26th May                   Khalid                   Do you have any other inquiries that we can help with?           06:03 PM, 26th May                     elham                    In case i already marked 14 items for return           06:03 PM, 26th May                     elham                    And i dont want to return the 14           06:03 PM, 26th May                     elham                    Only some           06:03 PM, 26th May                     elham                    Is it possible?           06:03 PM, 26th May                   Khalid                   Yes           06:05 PM, 26th May                     elham                    Can i make the refund in the store           06:05 PM, 26th May                   Khalid                   Do you have any other inquiries that we can help with?           06:05 PM, 26th May                   Khalid                   Yes you can           06:05 PM, 26th May                     elham                    Thx           06:05 PM, 26th May                   Khalid                   Do you want to return it to the store?           06:05 PM, 26th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:07 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4406088