Subject: Ticket Assigned - Conversation with basirat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 11:08:39 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basirat basirat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  basirat Bot:  Hi Basirat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6144067397 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  88887001997020220519 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6144067396 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569218404            02:12 PM, 22nd May                   Amirah                   Hi Basirat   , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           02:12 PM, 22nd May                     basirat                    Hello Amirh           02:13 PM, 22nd May                   Amirah                   Hello , how i can help you?           02:13 PM, 22nd May                     basirat                    I got my order delivered this morning and all the items from styli(3pcs) weren't included in the order           02:13 PM, 22nd May                     basirat                    And no message to say it was delayed, it said delivered           02:13 PM, 22nd May                     basirat                    So may I know what happened?           02:14 PM, 22nd May                   Amirah                   Could you please share your order number so that I can assist you further?           02:14 PM, 22nd May                     basirat                    6144067396           02:14 PM, 22nd May                   Amirah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:15 PM, 22nd May                     basirat                    Alright           02:15 PM, 22nd May                   Amirah                   Please provide the name of the missing product           02:16 PM, 22nd May                   Amirah                   Are you still online with us           02:18 PM, 22nd May                     basirat                    Styli long sleeve dress v neck floral print  maxi A line dress ( black Medium)           02:18 PM, 22nd May                     basirat                    Styli long sleeves high neck A-line belted dress ( purple medium))           02:19 PM, 22nd May                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           02:20 PM, 22nd May                   Amirah                   Do you have any other inquiries that we can help with?           02:20 PM, 22nd May                     basirat                    Styli solid ruffle sleeve shoulder vest and shorts set (pink medium size           02:20 PM, 22nd May                     basirat                    That's the last item because there are 3 missing items           02:20 PM, 22nd May                     basirat                    I hope the mistake is rectified as soon as possible. Hoping to hear from your company soon           02:21 PM, 22nd May                     basirat                    Thank you Amirah for your time           02:21 PM, 22nd May                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:23 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4388090