Subject: Ticket Assigned - Conversation with bilkisu
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 11:08:37 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bilkisu bilkisu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bilkisu Bot:  Hi Bilkisu ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552281926 Bot:  Please wait while we transfer you to an agent Agent:  Hi Bilkisu , Good afternoon, My name is Asmaa, I will be happy to assist you. Customer:  Hi Asma , I ordered 3 abayas from Centrepoint and 1 bag, I received 2 wrong abayas and the bag was spoilt Agent:  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. Agent:  we kindly request you to return the damaged item received to process the refund Agent:  In the meantime, an exchange is not available at center point You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.centrepointstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (centerpoint ) store across the KSA. Customer:  Asmaa are you there? Customer:  /startOver Agent:  yes Agent:  we kindly request you to return the damaged item received to process the refund Agent:  In the meantime, an exchange is not available at center point You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page https://www.centrepointstores.com/ , you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any (centerpoint ) store across the KSA. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can i talk to One of your agent? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello, I have a complain please Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Bilkisu Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  bilkisu Bot:  Hi Bilkisu ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:08 AM, 08th May                     bilkisu                    Okay           11:08 AM, 08th May                   Hissah                   Hi(dear Customer ), Thank you for contacting us. How may I help you?           11:13 AM, 08th May                     bilkisu                    Hello!           11:14 AM, 08th May                   Hissah                   How may I help you?           11:15 AM, 08th May                     bilkisu                    I ordered 3 Abaya from centrepoint and a bag , 2 abayas wasn’t what I order and the bag was spoilt, so I requested for a return of 2 abaya and the bag first, the man came and couldn’t reach me so he left , then I requested a return for the other abaya , the man came to pick 1 abaya but I gave him all the 3 abaya and the bag           11:17 AM, 08th May                     bilkisu                    After collecting it I received a message about 1 abaga only that it got canceled and the man has already collected it           11:18 AM, 08th May                     bilkisu                    And for the other Abayas and bags I haven’t received any message.           11:18 AM, 08th May                   Hissah                   Please provide me with the order number           11:18 AM, 08th May                     bilkisu                    6137716998           11:19 AM, 08th May                   Hissah                   Minutes please to be checked           11:20 AM, 08th May                     bilkisu                    Okay           11:20 AM, 08th May                   Hissah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:22 AM, 08th May                   Hissah                   Do you have any other questions I can help you with?           11:22 AM, 08th May                     bilkisu                    Alright.           11:23 AM, 08th May                     bilkisu                    No, Thank you           11:23 AM, 08th May                   Hissah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:23 AM, 08th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4325905