Subject: Ticket Assigned - Conversation with diane abou aychi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 15:51:59 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diane abou aychi diane abou aychi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6143477116 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500547298 Bot:  Please wait while we transfer you to an agent Agent:  Hi Dear Customer Thank you for contacting us. My name is Hilah. How may I help you today? Customer:  Hello, please I received all my order except for one item, I think there was a mixup Customer:  I received leggings size 0-3 Customer:  Hello kitty Agent:  allow me a moment to check that for you. Customer:  IMAGE Customer:  Instead or this I received this Customer:  IMAGE Customer:  IMAGE Agent:  We are truly sorry to hear that you received a different product from what you have ordered, we will help you with that. Agent:  1- You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy. 2- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 3- You can now drop off your return to any "baby shops" store across the KSA. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  diane abou aychi Bot:  Hi Diane Abou Aychi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Diane, My name is Khalid .Thank you for contacting us. I will be happy to help you! Customer:  Hello, I received a wrong item when I got my order Customer:  And as per contact with your customer service team , i was asked to schedule a return online Customer:  The delivery partner picked up the wrong item Customer:  And today i received a msg saying that I canceled the return Customer:  Which I didn’t Agent:  Could you please share your order number so that I can assist you further? Agent:  how many item did you give the courier partner? Customer:  The wrong item that I received Customer:  It’s a pack of 2 leggings Agent:  did you give him only this item ? Agent:  (Juniors Printed Short Sleeves T-shirt and Pyjama Set) Customer:  IMAGE Customer:  I received this instead of the (Juniors Printed Short Sleeves T-shirt and Pyjama Set Agent:  We sincerely apologize for any inconvenience caused, Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Do you have any other inquiries that we can help with? Customer:  IMAGE Agent:  We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Do you have any other inquiries that we can help with? Customer:  I did not receive this item what so ever Customer:  Just this return item Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  diane abou aychi Bot:  Hi Diane Abou Aychi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:48 PM, 25th May                     diane abou aychi                    Hello, please I would like to know the status of my return item           07:48 PM, 25th May                   Khalid                   Hi Diane, My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:49 PM, 25th May                     diane abou aychi                    I can see that I was refunded 1 SAR in my credit balance           07:49 PM, 25th May                     diane abou aychi                    Although the item was 49SAR           07:49 PM, 25th May                   Khalid                   We would like to inform you that we have processed the refund of amount (SAR 47.99) on (​24/05/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           07:50 PM, 25th May                   Khalid                   Do you have any other inquiries that we can help with?           07:50 PM, 25th May                     diane abou aychi                    Ok thank you           07:51 PM, 25th May                     diane abou aychi                    Much appreciated           07:51 PM, 25th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:51 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4402502