Subject: Ticket Assigned - Conversation with anisa
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 13:16:45 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anisa anisa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi am texting to follow up on my parcel Bot:  Hi Hi Am Texting To Follow Up On My Parcel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137443539 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966567262942 Bot:  Please wait while we transfer you to an agent Agent:  Hi  , thank you for getting in touch with us my name is Amirh May i know how i can help you? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform you that the order No. (6137443539) has been shipped to the transportation partner (Aramex), and please note that the time for delivery of the order is 2-5 working days. Track the delivery of the order via the Aramex website (https://www.aramex.com/sa/ar ) through the tracking number (47506517741). Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi am yet to receive my  parcel and i am traveling today Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Parcel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anisa Bot:  Hi Anisa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137443539 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi    Anisa , thank you for getting in touch with us my name is Amirh May i know how i can help you? Customer:  Hi i am tryin to locate my parcel as i am travelling tomorrow morning Customer:  The deliveru date was stated for today but am yet to receive a call from delivery Agent:  Could you please share your order number so that I can assist you further? Customer:  6137443539 Agent:  The delivery team will try to call you three times on three different days to deliver the order. Please answer the call. If the order is not delivered within the period, please contact us and we will help you to the fullest Agent:  Do you have any other inquiries that we can help with? Customer:  Is there a contact number i can call Customer:  I am travelling tomorrow..i dont have 3more days Customer:  Would like to sort it before i travel kindly Agent:  We will contact you soon Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  anisa Bot:  Hi Anisa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:43 PM, 18th Apr                   Shahad                   Hi Anisa, Thank you for contacting us. How may I help you?           02:45 PM, 18th Apr                     anisa                    Hi id like to change the address for my order as i am travelling and wont be able to receive my package           02:46 PM, 18th Apr                   Shahad                   Could you please share your order number so that I can assist you further?           02:47 PM, 18th Apr                     anisa                    6137443539           02:48 PM, 18th Apr                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:50 PM, 18th Apr                   Shahad                   Please note that we can change the address only if it is in the same city           02:54 PM, 18th Apr                   Shahad                   Hi, I'm not getting a response from you. Are we still connected?           02:55 PM, 18th Apr                   Shahad                   Hi, I'm not getting a response from you. Are we still connected?           02:56 PM, 18th Apr                     anisa                    Yes           02:57 PM, 18th Apr                   Shahad                   Is your new address in the same city?           02:58 PM, 18th Apr                     anisa                    Yes           02:58 PM, 18th Apr                     anisa                             02:59 PM, 18th Apr                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:00 PM, 18th Apr                   Shahad                   Is there anything else may I assist you?           03:00 PM, 18th Apr                     anisa                    Ok thanks           03:01 PM, 18th Apr                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:01 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4199898