Subject: Ticket Assigned - Conversation with sarah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 14:41:56 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may tak
 e an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562662492            06:33 PM, 24th May                   Khalid                   Hi Sarah, My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:34 PM, 24th May                     sarah                    I returned 2 items but only received credit for one item           06:34 PM, 24th May                   Khalid                
    Could you please share your order number so that I can assist you further?           06:34 PM, 24th May                     sarah                    6140040045           06:34 PM, 24th May                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:35 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:35 PM, 24th May                     sarah                    Firstly,  centrepoint send me the wrong dress           06:35 PM, 24th May                     sarah                    After that they didn't even credit me           06:35 PM, 24th May                     sarah                    Bad customer service           06:36 PM, 24th May          
          Khalid                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:36 PM, 24th May                   Khalid                   We will contact you ASAP           06:36 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:36 PM, 24th May                     sarah                    Same message           06:36 PM, 24th May                     sarah                    Do you see under this order number that they only credited me for one item?           06:36 PM, 24th May                   Khalid                   Yes           06:37 PM, 24th May                     sarah                    Just for the shirt gor 15 sar           06:37 PM, 24th May                     sara
 h                    Not for the dress           06:37 PM, 24th May                   Khalid                   Yes and still the dress not refunded yet           06:37 PM, 24th May                   Khalid                   We sincerely apologize for any inconvenience caused,           06:37 PM, 24th May                   Khalid                   We will contact you ASAP           06:38 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:38 PM, 24th May                     sarah                    How long will it take for tge refund           06:38 PM, 24th May                   Khalid                   As soon as possible           06:38 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:38 PM, 24th May                     sarah                    So what's the process now           06:39 PM, 24th May                     sarah            
         Are they going to call me           06:39 PM, 24th May                     sarah                    Don't have time to answer phone calls for such a small thing           06:39 PM, 24th May                   Khalid                   No we will contact you on [email-masked]           06:40 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:40 PM, 24th May                     sarah                    For what ?           06:40 PM, 24th May                     sarah                    Why do you have to contact on the email?           06:40 PM, 24th May                   Khalid                   Update your refund status           06:40 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           06:40 PM, 24th May                     sarah                    Ok           06:41 PM, 24th May                     sarah                    Thanks
            06:41 PM, 24th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:41 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4398061