Subject: Ticket Assigned - Conversation with sakthiraj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 May 2022 13:16:26 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sakthiraj sakthiraj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sakthiraj Bot:  Hi Sakthiraj ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6145032552 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966569920876            05:12 PM, 24th May                   Kha
 lid                   Hi Sakthiraj, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:13 PM, 24th May                     sakthiraj                    Hi           05:13 PM, 24th May                     sakthiraj                    There is no update about my order.           05:13 PM, 24th May                   Khalid                   We would like to inform you that click & collect orders take from 3 to 5 working days to reach the store           05:14 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           05:14 PM, 24th May                     sakthiraj                    While am ordering, it's mentioned I'll receive on 24th May           05:14 PM, 24th May                   Khalid                   We sincerely apologize for any inconvenience caused,           05:14 PM, 24th May                     sakthiraj                    But still now no message from CentrePoint     
       05:14 PM, 24th May                     sakthiraj                    IS it possible to cancel my order and get refund now           05:14 PM, 24th May                   Khalid                   Yes , you will receive a message when the order is ready for pick up           05:15 PM, 24th May                   Khalid                   No sorry we cannot cancel the order after confirmation           05:15 PM, 24th May                   Khalid                   Do you have any other inquiries that we can help with?           05:15 PM, 24th May                     sakthiraj                    No           05:15 PM, 24th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4397650