Subject: Ticket Assigned - Conversation with dure shahwar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 16:50:51 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dure shahwar dure shahwar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dure shahwar Bot:  Hi Dure Shahwar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid b
 y card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0580442161            08:35 PM, 21st May                   Khalid                   Hi Dure, My name is Khalid .Thank you for contacting us. I will be happy to help you!           08:36 PM, 21st May                     dure shahwar                    I returned few products nd mistakenly put wrong email id           08:37 PM, 21st May   
                   dure shahwar                    Want my credit back as voucher           08:37 PM, 21st May                     dure shahwar                    Order no is           08:38 PM, 21st May                   Khalid                   Could you please share your order number so that I can assist you further?           08:39 PM, 21st May                     dure shahwar                    6141534598           08:39 PM, 21st May                     dure shahwar                             08:40 PM, 21st May                   Khalid                   please note that you already have the credit in your wallet           08:40 PM, 21st May                     dure shahwar                    Bt already told u that email was wrong           08:41 PM, 21st May                     dure shahwar                    Don't need in wallet I can't use it           08:41 PM, 21st May                     dure shahwar                    [email-masked]           08:42 PM, 21st May 
                     dure shahwar                    This is correct id           08:42 PM, 21st May                     dure shahwar                    Not this [email-masked]           08:42 PM, 21st May                   Khalid                   could you provide me screenshot for your wallet?           08:42 PM, 21st May                     dure shahwar                    Need cash back or free voucher not in wallet           08:43 PM, 21st May                     dure shahwar                    Yes sure           08:43 PM, 21st May                     dure shahwar                             08:44 PM, 21st May                     dure shahwar                             08:44 PM, 21st May                     dure shahwar                    While shopping I put wrong email id nd could not get refund           08:45 PM, 21st May                   Khalid                   please note that the credit in the account that linked with the email [email-masked]       
     08:46 PM, 21st May                   Khalid                   you can log in and check please           08:46 PM, 21st May                     dure shahwar                    Can't log in           08:47 PM, 21st May                     dure shahwar                    It's wrong email           08:47 PM, 21st May                     dure shahwar                    [email-masked] is correct           08:47 PM, 21st May                   Khalid                   you already have 3 orders in that account           08:48 PM, 21st May                     dure shahwar                    But           08:48 PM, 21st May                     dure shahwar                    Can I ve free voucher or cash back           08:49 PM, 21st May                     dure shahwar                    Can't log in..I tried but           08:49 PM, 21st May                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the conce
 rned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:49 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           08:49 PM, 21st May                     dure shahwar                    Thanks           08:49 PM, 21st May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:50 PM, 21st May                     dure shahwar                    Same to u           08:50 PM, 21st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4385789