Subject: Ticket Assigned - Conversation with diane abou aychi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 16:09:30 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diane abou aychi diane abou aychi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6143477116 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500547298 Bot:  Please wait while we transfer you to an agent Agent:  Hi Dear Customer Thank you for contacting us. My name is Hilah. How may I help you today? Customer:  Hello, please I received all my order except for one item, I think there was a mixup Customer:  I received leggings size 0-3 Customer:  Hello kitty Agent:  allow me a moment to check that for you. Customer:  IMAGE Customer:  Instead or this I received this Customer:  IMAGE Customer:  IMAGE Agent:  We are truly sorry to hear that you received a different product from what you have ordered, we will help you with that. Agent:  1- You can contact our customer support team on 800-1111027 to make a return and to be notified of the refund amount based on our return policy. 2- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 3- You can now drop off your return to any "baby shops" store across the KSA. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  diane abou aychi Bot:  Hi Diane Abou Aychi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:57 PM, 21st May                   Khalid                   Hi Diane, My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:58 PM, 21st May                     diane abou aychi                    Hello, I received a wrong item when I got my order           07:58 PM, 21st May                     diane abou aychi                    And as per contact with your customer service team , i was asked to schedule a return online           07:59 PM, 21st May                     diane abou aychi                    The delivery partner picked up the wrong item           08:00 PM, 21st May                     diane abou aychi                    And today i received a msg saying that I canceled the return           08:00 PM, 21st May                     diane abou aychi                    Which I didn’t           08:00 PM, 21st May                   Khalid                   Could you please share your order number so that I can assist you further?           08:01 PM, 21st May                   Khalid                   how many item did you give the courier partner?           08:04 PM, 21st May                     diane abou aychi                    The wrong item that I received           08:04 PM, 21st May                     diane abou aychi                    It’s a pack of 2 leggings           08:04 PM, 21st May                   Khalid                   did you give him only this item ?           08:05 PM, 21st May                   Khalid                   (Juniors Printed Short Sleeves T-shirt and Pyjama Set)           08:05 PM, 21st May                     diane abou aychi                             08:06 PM, 21st May                     diane abou aychi                    I received this instead of the (Juniors Printed Short Sleeves T-shirt and Pyjama Set           08:06 PM, 21st May                   Khalid                   We sincerely apologize for any inconvenience caused,           08:07 PM, 21st May                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:07 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           08:07 PM, 21st May                     diane abou aychi                             08:07 PM, 21st May                   Khalid                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:08 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           08:08 PM, 21st May                     diane abou aychi                    I did not receive this item what so ever           08:08 PM, 21st May                     diane abou aychi                    Just this return item           08:08 PM, 21st May                   Khalid                   We request you to please allow us some time so we can work on this and do the needful.           08:09 PM, 21st May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 21st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4385600