Subject: Ticket Assigned - Conversation with aershi qureshi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 14:55:56 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aershi qureshi aershi qureshi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aershi qureshi Bot:  Hi Aershi Qureshi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0533647994 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533647995            06:36 PM, 21st May                     aershi qureshi                    Waiting           06:36 PM, 21st May                   Khalid                   Hi Aershi, My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:39 PM, 21st May                     aershi qureshi                    Hello           06:40 PM, 21st May                   Nihal                   Could you please share your order number so that I can assist you further?           06:41 PM, 21st May                     aershi qureshi                    6143645827           06:42 PM, 21st May                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:43 PM, 21st May                   Khalid                   How may i help you?           06:43 PM, 21st May                     aershi qureshi                    I have requested for return and I just received a message that it is been cancelled , i would like to know the reason           06:43 PM, 21st May                   Khalid                   did you give the item to the courier partner with other return request?           06:45 PM, 21st May                     aershi qureshi                    I didn’t understand           06:45 PM, 21st May                   Khalid                   How many order do you return?           06:45 PM, 21st May                     aershi qureshi                    We've cancelled your return for order # 6143645827 , Lace Maxi Shirt Dress with Hig... +1item(s) as requested by you. Please reach out to us for anything further.           06:46 PM, 21st May                   Khalid                   you only have 1 return request right?           06:47 PM, 21st May                     aershi qureshi                    Yes           06:47 PM, 21st May                     aershi qureshi                    I want to know why it is been canceled           06:47 PM, 21st May                   Khalid                   could you give me the return slip?           06:48 PM, 21st May                   Khalid                   Hi, I'm not getting a response from you. Are we still connected?           06:50 PM, 21st May                     aershi qureshi                    RP0517220005380           06:50 PM, 21st May                   Khalid                   did he give you a paper?           06:50 PM, 21st May                     aershi qureshi                    No sir           06:50 PM, 21st May                     aershi qureshi                    Only i have received a message           06:51 PM, 21st May                   Khalid                   last question how many items did you return?           06:51 PM, 21st May                     aershi qureshi                    Hi! Your return request RP0517220005380. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?M434gBZo2FJq4Uu7nK1rfg==#/ Stay Happy!           06:51 PM, 21st May                     aershi qureshi                    This is the message           06:51 PM, 21st May                     aershi qureshi                    Waiting           06:52 PM, 21st May                   Khalid                   how many items did you return?           06:52 PM, 21st May                     aershi qureshi                    2           06:52 PM, 21st May                   Khalid                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:52 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           06:52 PM, 21st May                     aershi qureshi                    I would like to know why my return request is canceled           06:53 PM, 21st May                     aershi qureshi                    I returned in same condition and the item I received was not correct           06:54 PM, 21st May                   Khalid                   Don't worry we will forward your query to the concern team and contact you ASAP           06:54 PM, 21st May                     aershi qureshi                    Please           06:54 PM, 21st May                     aershi qureshi                    Waiting for your reply           06:55 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           06:55 PM, 21st May                     aershi qureshi                    No           06:55 PM, 21st May                     aershi qureshi                    Tha           06:55 PM, 21st May                     aershi qureshi                    Thank you           06:55 PM, 21st May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:55 PM, 21st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4385263