Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 14:44:19 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busine
 ss days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:34 PM, 21st May                   Khalid                   Hi , My name is Khalid .Thank you for contacting us. I will be happy to help you!           06:35 PM, 21st May                     hi                    6142805950           06:35 PM, 21st May                     hi                    This was order           06:35 PM, 21st May                   
   hi                    I applied for a return           06:35 PM, 21st May                     hi                    And they accept the return           06:35 PM, 21st May                     hi                    And starting issues the refund           06:36 PM, 21st May                     hi                    The problem is           06:36 PM, 21st May                     hi                    I only return one item           06:36 PM, 21st May                     hi                    And the item costed me 52.5 SAR           06:36 PM, 21st May                     hi                    BUT           06:36 PM, 21st May                     hi                    In the process of refund           06:36 PM, 21st May                     hi                    They said they will pay me 42 SAR !!!           06:37 PM, 21st May                     hi                    CAN YOU CHECK THIS FOR ME PLEASE?           06:37 PM, 21st May                   Khalid                   Thank you 
 for sharing the order details. Please allow me a moment to check this for you.           06:37 PM, 21st May                   Khalid                   We have verified and would like to inform you that you used a promotional coupon while placing your order and that all coupons are non-refundable. Hence, we have processed the refund for the amount you paid for it.           06:38 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           06:38 PM, 21st May                     hi                    Ok           06:38 PM, 21st May                     hi                    I see           06:39 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           06:39 PM, 21st May                     hi                    Can u explain more please?           06:39 PM, 21st May                     hi                    I am sorry but I don't think I get it buddy           06:
 40 PM, 21st May                   Khalid                   Sure           06:41 PM, 21st May                   Khalid                   when you place the order you used an promo code           06:41 PM, 21st May                   Khalid                   We don't refund that amount           06:41 PM, 21st May                   Khalid                   Do you have any other inquiries that we can help with?           06:41 PM, 21st May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 21st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4385213