Subject: Ticket Assigned - Conversation with soha said
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 May 2022 18:04:56 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with soha said soha said                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  soha said Bot:  Hi Soha Said ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6143340530 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563542469            09:45 PM, 20th May                   Khal
 id                   Hi Soha, My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:46 PM, 20th May                     soha said                    Ok           09:47 PM, 20th May                   Khalid                   Hi Soha, My name is Khalid .Thank you for contacting us. I will be happy to help you!           09:47 PM, 20th May                     soha said                    Hi           09:47 PM, 20th May                     soha said                    I made a refund from the store and they did not give me the full amount and the rest they said it will go to the wallet and it is still not in the wallet until now           09:48 PM, 20th May                   Khalid                   6143340530 for this order?           09:48 PM, 20th May                     soha said                    From Riyadh Gallery Branch           09:48 PM, 20th May                   Khalid                   61433405302179551635           09:49 PM, 20th May   
                   soha said                    When will the amount be deposited in the wallet?           09:49 PM, 20th May                   Khalid                   Here's your Voucher           09:49 PM, 20th May                   Khalid                   61433405302179551635           09:50 PM, 20th May                   Khalid                   it's valid for 6 months           09:50 PM, 20th May                   Khalid                   and you can use it once           09:50 PM, 20th May                   Khalid                   Do you have any other inquiries that we can help with?           09:50 PM, 20th May                     soha said                    I do not understand           09:50 PM, 20th May                     soha said                    I do not understand           09:51 PM, 20th May                   Khalid                   You can use the voucher above to get discount in the next order           09:51 PM, 20th May                     soha said       
              What is the voucher?           09:52 PM, 20th May                     soha said                    How do i  use it?           09:53 PM, 20th May                   Khalid                   Please allow me a moment to help you.           09:53 PM, 20th May                     soha said                    Ok           09:55 PM, 20th May                   Khalid                   After shopping please go to your cart           09:57 PM, 20th May                   Khalid                   you will see promo code           09:57 PM, 20th May                   Khalid                   you can redeem it there           09:57 PM, 20th May                     soha said                    Ok           09:58 PM, 20th May                   Khalid                   Do you have any other inquiries that we can help with?           09:58 PM, 20th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.       
     10:01 PM, 20th May                     soha said                             10:01 PM, 20th May                     soha said                    I need code ?           10:01 PM, 20th May                   Khalid                   Yes please insert the code           10:01 PM, 20th May                   Khalid                   61433405302179551635           10:01 PM, 20th May                   Khalid                   this one           10:01 PM, 20th May                     soha said                    Available for when?           10:03 PM, 20th May                   Khalid                   Valid for 6 month           10:03 PM, 20th May                   Khalid                   Do you have any other inquiries that we can help with?           10:03 PM, 20th May                     soha said                    Ok           10:03 PM, 20th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.      
      10:04 PM, 20th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4382103