Subject: Ticket Assigned - Conversation with asad akram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 May 2022 15:36:47 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asad akram asad akram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asad akram Bot:  Hi Asad Akram ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966582951189            07:24 PM, 20th May                   Khalid                   Hi Asad, My name is Khalid .Thank you for contacting us. I will be happy to help you!           07:25 PM, 20th May                     asad akram                    Hello Khalid           07:25 PM, 20th May                     asad akram                    I have requested a return on thr application.           07:25 PM, 20th May                     asad akram                    I received a message that the item will be collected within 4 working days.           07:25 PM, 20th May                     asad akram                    Its been a month almost but no one came.           07:26 PM, 20th May                   Khalid                   We sincerely apologize for any inconvenience caused,           07:26 PM, 20th May                   Khalid                   Could you please share your order number so that I can assist you further?           07:26 PM, 20th May                     asad akram                    6138239944           07:27 PM, 20th May                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:28 PM, 20th May                     asad akram                    Sure           07:28 PM, 20th May                     asad akram                    I have recieved a message that says the return has been cancelled           07:29 PM, 20th May                   Khalid                   Yes           07:30 PM, 20th May                     asad akram                             07:30 PM, 20th May                     asad akram                    Thats was not my request.           07:30 PM, 20th May                   Khalid                   please confirm did you give the item to the courier partner?           07:30 PM, 20th May                     asad akram                    No courier came to collect.           07:31 PM, 20th May                   Khalid                   Could you please give me the full name of the item?           07:31 PM, 20th May                   Khalid                   Textured Midi Asymmertic Formal Skirt with Zip Closure this one?           07:32 PM, 20th May                     asad akram                    Yes           07:33 PM, 20th May                     asad akram                             07:33 PM, 20th May                     asad akram                    First one in the photo           07:33 PM, 20th May                     asad akram                    I have received message for a new return request.           07:34 PM, 20th May                   Khalid                   new return request has been created , the courier partner will contact you in 3-5 working days           07:35 PM, 20th May                   Khalid                   on this phone No.+966582951189           07:35 PM, 20th May                     asad akram                    Thank you very much Khalid. Have a nice day.           07:35 PM, 20th May                   Khalid                   is this your No.?           07:35 PM, 20th May                     asad akram                    Yes the number is correct.           07:36 PM, 20th May                   Khalid                   Great           07:36 PM, 20th May                   Khalid                   Do you have any other inquiries that we can help with?           07:36 PM, 20th May                     asad akram                    No that's all thanks.           07:36 PM, 20th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:36 PM, 20th May                     asad akram                    You too.           07:36 PM, 20th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4381595