Subject: Ticket Assigned - Conversation with husam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 14:05:33 +0000

Hi Khalid Alamri,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with husam husam                    Bot:  Hi again! Bot:  Please enter your name Customer:  i have an order that was supposed to be delivered yesterday,no one had contacted me yet Bot:  Please enter your name Customer:  husam Bot:  Hi Husam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6140213750 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  6140213750 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Husam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966565497505            05:56 PM, 19th May                   Khalid                   Hi Hussam, My name is Khalid .Thank you for contacting us. I will be happy to help you!           05:56 PM, 19th May                     husam                    Hello           05:56 PM, 19th May                     husam                    My order got canceled and i haven’t received my funds yet           05:57 PM, 19th May                     husam                    The order got canceled 7 or 6 days ago           05:57 PM, 19th May                   Khalid                   Could you please share your order number so that I can assist you further?           05:59 PM, 19th May                     husam                    Ok just a moment           06:00 PM, 19th May                     husam                    6140213750           06:01 PM, 19th May                   Khalid                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:02 PM, 19th May                     husam                    Ok           06:02 PM, 19th May                   Khalid                   please note that we have processed the refund in 5/13/22 and it may takes 7-14 working days           06:03 PM, 19th May                   Khalid                   Do you have any other inquiries that we can help with?           06:03 PM, 19th May                     husam                    No, thank you           06:03 PM, 19th May                   Khalid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 19th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4377847