Subject: Note Added - [#4237945] Conversation with حسناء الشهري
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 11:12:39 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4237945    Subject:  Conversation with حسناء الشهري   Requester: حسناء الشهري    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM0EB62342397D4F42811101F59F6E510C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mir Ali</span></a>
<a id="OWAAM488F654E62214A1E93D8C63EBD7BD032" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nahla Al Sayed</span></a>
<a id="OWAAMABA9111188F44A129F8351BC7AD39E79" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@andaluscp opsincharge</span></a>
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<div class="MsoNormal">The order has placed on 22nd Mar and until now order has not been handed over to customer, she is upset about the delay.</div>
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<div class="MsoNormal">Order status is ready for customer pick up.</div>
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<div class="MsoNormal">Please call the customer and handover his order ASAP.</div>
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<div class="MsoNormal"><span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>حسناء الشهري</span></div>
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<div class="MsoNormal">Order Number:6131509375</div>
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<div class="MsoNormal">Customer:<span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>حسناء الشهري</span>
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<div class="MsoNormal">Order Created: Mar 22, 2022</div>
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<div class="MsoNormal">Order Delivery Mode: Store pickup</div>
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<div class="MsoNormal">Order Status: IN_PROGRESS</div>
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<div class="MsoNormal">Display Order Status :Processing</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, May 19, 2022 12:28 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Centrepoint Andalusmall &lt;[email-masked]&gt;; Manager Andalus &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4237945] - Conversation with <span lang="AR-SA" dir="RTL">
حسناء الشهري</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team, <br>
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The customer has expressed his deep disappointment of the service. Kindly check with concerned team and let them do the needful asap. <br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 15 May at 10:38 AM
<span class="separator">, Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAME37ACA69FD6F4A30889E512A85ECC463" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Andalus</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint Andalusmall</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the order physically in your store or not?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">If yes, contact customer and handover the order ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Number:6131509375</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">Customer:</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Arial",sans-serif'>حسناء الشهري</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Created:Mar 22, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Delivery Mode:Store pickup</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks
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<span style="font-size:10.5pt;font-family:-apple-system">From: Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 12, 2022 5:34 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Andalusmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4237945] - Conversation with </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حسناء الشهري
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM132383CEACFB4E909565595B153D4C4E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reminder on the below.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzODY2MDE2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hBgbFiDbaryZXaQn_PnhgANTtZWWMfzHcDBSdk0ZRf0" alt="Logo

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<b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 10, 2022 12:27 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Andalusmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4237945] - Conversation with </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">حسناء الشهري
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Reminder</span></strong>.<br>
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Order ID: 6131509375<br>
Tracking ID: 613150937523999991<br>
Store Code: Lifestyle21137<br>
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The order is showing Ready for pickup, and when the customer went to collect, they told her that your order isn't available.<br>
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Kindly check and assist.<br>
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Regards,<br>
Yahya Mohammed.</span></div>
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