Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:12:48 +0000

Hi Hessah Alsufayyan,  The customer has responded to the ticket.  Product information  Ticket comment <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, February 21, 2023, 3:10 PM, dina elesh &lt;[email-masked]&gt; wrote:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjY0NDY4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.geSz6pxYrNhu5N7Vg3grvdGhCp1a6K2OscnWsM38sAk" data-id="2044012644685" alt="Inline image" style="width:100%" class="yiv4321468087ymail-preserve-class yiv4321468087inline-image-guid-8D26D6EC-B77C-4EF4-8E9C-B1A63EF6AB31 yiv4321468087rte-inline-saved-image"><div><br></div>
<span id="yiv4321468087yahoo-rte-cursor-span"></span>The bag i ordered<br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjY0NDY4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Xo8q_DeWGx0N7CHwhn0bkMVGS0VX8JT-sFUOkREa9Jw" data-id="2044012644684" class="ymail-preserve-class inline-image-guid-0ED2FE6E-DB29-4CB5-B281-03F7AA241EC9 rte-inline-saved-image" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>The bag i got</div>
<div>wrong code and order<br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv4321468087yqt62535" class="yiv4321468087yqt0829797091">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv4321468087yahoo-quoted-begin">On Tuesday, February 21, 2023, 1:19 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5732564</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5732564<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Hessah Alsufayyan : </div>
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<div dir="ltr">Hi Dina elesh,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">This is definitely not the experience we want you to have when shopping with us. We ask that you show us the name of the correct item you placed the order for and a photo of the incorrect item you received. So that we can investigate further and assist you accordingly.</div>
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<div>We are looking forward to hear from you soon. </div>
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<div><span dir="ltr">Thank you for your help!</span></div>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5732564