Subject: Note Added - [#5431711] The machine is not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 15:14:03 +0000

Hi ,    Santosh Bista added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5431711    Subject:  The machine is not working   Requester: Basma Nazar    Note Content:   <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear Akshay,<span></span>
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 We have replaced the same product to customer from Rakah Centrepoint.</div>
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FYI </div>
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Thanks,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Santosh Bista </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Friday, 20 January 2023, 10:29<br>
<strong>To:</strong> Salik Khan &lt;[email-masked]&gt;; Santosh Bista &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Viswanadhan &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;;
 ArishLaila &lt;[email-masked]&gt;; Vinod Sharma &lt;[email-masked]&gt;; Mohammed Ejajullah &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> RE: [#5431711] - The machine is not working<br>

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<a id="OWAAMA0DBD046A3BE4C118E954F2F133AD253" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Santosh Bista</span></a>
<a id="OWAAM4B40FE0E06794C28A53E477D1DD19924" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Salik Khan</span></a>,</div>
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Reminder on the below replacement. Customer keeps following up.</div>
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Order ID: 6162469888</div>
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Item ID: 160588249- Juniors Food Processor Blender and Steamer</div>
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Regards,</div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._qB04qOtyCPd3kg6XBdPUvsoHEFNherGhuhh15dBfp8" data-id="2044009985016" alt="Logo

Description automatically generated" style="width: 1.2666in; height: 0.6083in; max-width: 100%"><b><span style="font-size:12.0pt"></span></b>
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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Friday, January 13, 2023 12:32 PM<br>
<b>To:</b> Salik Khan &lt;[email-masked]&gt;; Santosh Bista &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Viswanadhan &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;;
 ArishLaila &lt;[email-masked]&gt;; Vinod Sharma &lt;[email-masked]&gt;; Mohammed Ejajullah &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
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Hi <a id="OWAAM1B17E6DD451B4E3DBD9CB892E80A81BE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Santosh</span></a>
<a id="OWAAM6CE5403084A34E0F8C9021A4AD59D401" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Salik</span></a>,</div>
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Check and confirm if replacement done.</div>
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Order ID: 6162469888</div>
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Item ID: 160588249- Juniors Food Processor Blender and Steamer</div>
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Regards,</div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._qB04qOtyCPd3kg6XBdPUvsoHEFNherGhuhh15dBfp8" data-id="2044009985016" alt="Logo

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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
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<b>From:</b> Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 10, 2023 4:19 PM<br>
<b>To:</b> Santosh Bista &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Ejajullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
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Dear <a id="OWAAM2C1DAD2F9FB348FE99297E043C66A883" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Santosh Bista</span></a>,</div>
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Please assist the customer for return/replace  </div>
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Order ID: 6162469888</div>
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Item ID: 160588249- Juniors Food Processor Blender and Steamer</div>
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<b><span style="color:#262626">Regards</span></b>
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<b><span style="color:#262626"> </span></b>
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<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt; color:#1F497D"></span></b>
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<span style="font-size:9.0pt; color:#777777">Assistant Manager E-COM </span>
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<span style="font-size:9.0pt; color:#777777">Babyshop–KSA</span>
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<span style="font-size:10.0pt; color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt; color:#1F497D"></span>
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<b><span style="font-size:8.0pt; color:#777777">Tel</span></b><span style="font-size:8.0pt; color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt; color:#1F497D"><br>
</span><span style="font-size:7.0pt; color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 10, 2023 12:25 PM<br>
<b>To:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
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Hi <a id="OWAAM36BBFDCFA10F4F9CB3048190CF982426" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Salik Khan</span></a>,</div>
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Advise for below.</div>
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Regards,</div>
<div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._qB04qOtyCPd3kg6XBdPUvsoHEFNherGhuhh15dBfp8" data-id="2044009985016" alt="Logo

Description automatically generated" style="width: 1.275in; height: 0.6in; max-width: 100%"><b><span style="font-size:12.0pt"></span></b>
</div>
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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
</div>
</div>
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 </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
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<b>From:</b> Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 10, 2023 1:23 PM<br>
<b>To:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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 </div>
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<a id="OWAAM648247743E944B2B8E71BB9C58D848B8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@ArishLaila</span></a>- What iam supposed to do?</div>
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 </div>
<div>
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Regards,</div>
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Vinod</div>
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+966 -564851785</div>
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IP-4651</div>
</div>
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 </div>
<div>
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<b>From:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 10, 2023 12:00 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vinod Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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 </div>
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Dear <a id="OWAAM586BF624FF5B4D62BD90021627B48301" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Vinod Sharma</span></a> – please assist here</div>
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 </div>
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<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, January 5, 2023 9:01 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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 </div>
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Hi <a id="OWAAM2FDE8D28C4564BC888F8E06F79146C69" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@ArishLaila</span></a>,</div>
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 </div>
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Reminder on the below.</div>
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 </div>
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Order ID: 6162469888</div>
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Item ID: 160588249- Juniors Food Processor Blender and Steamer</div>
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 </div>
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Regards,</div>
<div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._qB04qOtyCPd3kg6XBdPUvsoHEFNherGhuhh15dBfp8" data-id="2044009985016" alt="Logo

Description automatically generated" style="width: 1.275in; height: 0.6in; max-width: 100%"><b><span style="font-size:12.0pt"></span></b>
</div>
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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
</div>
</div>
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 </div>
<div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Thursday, December 29, 2022 4:03 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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 </div>
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Hi <a id="OWAAM0E7571DF2B7043D3B8374926425DDFD6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@ArishLaila</span></a>,</div>
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 </div>
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Assist to replace/exchange the below item as per concept approval.</div>
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 </div>
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Order ID: 6162469888</div>
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Item ID: 160588249- Juniors Food Processor Blender and Steamer</div>
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 </div>
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Regards,</div>
<div>
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<img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._qB04qOtyCPd3kg6XBdPUvsoHEFNherGhuhh15dBfp8" data-id="2044009985016" alt="Logo

Description automatically generated" style="width: 1.275in; height: 0.6in; max-width: 100%"><b><span style="font-size:12.0pt"></span></b>
</div>
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<b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
</div>
</div>
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 </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
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<b>From:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, December 29, 2022 3:50 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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 </div>
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 </div>
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Hi Team,</div>
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 </div>
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Mentioned <span style="font-size:10.5pt; font-family:-apple-system">Order ID: 6162469888</span> is not belongs to DMM BS GDMS .
</div>
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 </div>
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 </div>
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<b><i><u><span style='font-size:16.0pt; font-family:"Aparajita",serif; color:#1F3864'>Regards
</span></u></i></b>
</div>
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<b><i><u><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#1F497D'>Sanjeev Ghale
</span></u></i></b>
</div>
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<i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>BS-Nursery Furniture
</span></i>
</div>
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<i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>SCM Dammam
</span></i>
</div>
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<b><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 583619739</span></i><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>:
</span></i><i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#767171'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i>
</div>
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<i><span style='font-size:12.0pt; font-family:"Aparajita",serif; color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i>
</div>
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<i><span style='font-size:12.0pt; font-family:"Aparajita",serif'> </span></i>
</div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext; text-decoration:none"><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p05KZvlkyI6UMQus7CcAzixQToPK47wDr2zQeoaQCsE" data-id="2044009985024" style="width: 2in; height: 0.4583in; max-width: 100%"></span></i></a><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FpZa0b5EYvhylOePN-VtouPjlFqWcpL_9jkiHAXr-f8" data-id="2044009985025" alt="babyshop.jpg" style="width: 1.75in; height: 0.6in; max-width: 100%"><i></i>
</div>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#5D6061; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jZemR0DL99rdONXiwadLRKhnZrVapQUMbZt7u4AQk-Y" data-id="2044009985021" style="width: 0.2083in; height: 0.2083in; max-width: 100%"></span></i></a><i><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#5D6061; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1KHWi1QNRsfcYyY7tfv4G1QX5B5w8EQC9ohEY1bZGuM" data-id="2044009985022" style="width: 0.2083in; height: 0.2083in; max-width: 100%"></span></i></a><i><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#777777; text-decoration:none'><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bV3rEHd1kjmSa2hCnGQ6X-iISfKPRbLXcsnFFVnZojE" data-id="2044009985023" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png" style="width: 0.2083in; height: 0.2083in; max-width: 100%"></span></i></a><i></i>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, December 29, 2022 2:23 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working<br>
<b>Importance:</b> High</div>
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<a id="OWAAM7DF6157E3F3F4EBFA3E9BD0DD95F6965" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ankkur Gupta</span></a>
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My bad.</div>
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<a id="OWAAMC02B1D25DA444BFBB48149559D987588" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bsdm Nurserywh</span></a>
<a id="OWAAM7CDC665A55364A1581FBB64DCFB5582C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Bsu Wh Nursery</span></a>
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Kindly assist.</div>
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<b><u><span style="text-decoration:none"> </span></u></b>
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<span style="font-size:10.0pt"><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.51UWyj0lZquVG6H2x9bHVvu9RmNi8pJaHthH-7NzXyU" data-id="2044009985026" alt="A picture containing text, clipart

Description automatically generated" style="width: 0.925in; height: 0.4in; max-width: 100%"></span>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<span style="font-size:9.0pt">Team Leader</span>
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<span style="font-size:9.0pt">+971 4 5172087</span>
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<span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span>
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<span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, December 29, 2022 2:55 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
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Hi <a id="OWAAMA64201992D87484AA048F14BF55FC59F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jessie Caparas</span></a>,</div>
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This order belongs to KSA not KWT. Please share with KSA team.</div>
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Regards,<br>
Ankur</div>
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<b>From:</b> Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 29 December 2022 8:07 AM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
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Dear team,</div>
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The below order is not our territory</div>
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Regards </div>
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 Deepak</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, December 28, 2022 8:45 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop Whkwt2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working<br>
<b>Importance:</b> High</div>
</div>
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<a id="OWAAMA243A1D5CE6C417D81BB76C1F7D160E5" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Babyshop Whkwt2</span></a>
<a id="OWAAM8CDD7CF4873F488C8E939FBE67061CEA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Wasim Qureshi</span></a>
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Can you please help exchange this?</div>
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160588249</div>
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Juniors Food Processor Blender and Steamer</div>
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 <b><u></u></b>
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<span style="font-size:10.0pt"><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTk4NTAyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.51UWyj0lZquVG6H2x9bHVvu9RmNi8pJaHthH-7NzXyU" data-id="2044009985026" alt="A picture containing text, clipart

Description automatically generated" style="width: 0.925in; height: 0.4in; max-width: 100%"></span>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<span style="font-size:9.0pt">Team Leader</span>
</div>
<div class="MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif">
<span style="font-size:9.0pt">+971 4 5172087</span>
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<span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span>
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<span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, December 23, 2022 3:56 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
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Hi <a id="OWAAM7613E37E5D004F92BABEBAD18A3A68B0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Akshay Berry</span></a>,</div>
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Please ask WH team to take this back as damage &amp; replace with new piece.</div>
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Regards,</div>
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Ankur</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, 23 December 2022 3:36 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5431711] - The machine is not working</div>
</div>
</div>
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Hi <a id="OWAAMC6DE03E9D6AA437392249AC22386F87B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ankkur</span></a>,</div>
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Reminder on the below.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, December 20, 2022 1:08 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5431711] - The machine is not working</div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Tue, 13 Dec at 5:49 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Sir,<br>
<br>
Problem Statement: DAMAGED ITEM<br>
<br>
Order Date : Aug 19, 2022<br>
Order ID: 6162469888<br>
Tracking ID: 102654417<br>
Item ID: 160588249- Juniors Food Processor Blender and Steamer<br>
Item invoice amount:   SAR 300.00<br>
<br>
Issue Description: Customer emailed us informing that they received the item on 8/21/22  but the item which they received was damaged after using, customer also provided us the video of damaged item as per the attached. <br>
As per the customer, the item doesn’t work fine from first day, and they are also informed us as: Due to some circumstances I couldn’t focus on it and used it late from the purchase.<br>
<br>
Kindly, look into the matter and do the needful. </span>
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<span style="font-size:10.5pt; font-family:-apple-system">Thank You,<br>
<span style="color:black; background:white">Centrepoint </span>Support Team</span>
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<span style="font-size:10.5pt; font-family:-apple-system">On Thu, 8 Dec at 7:11 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt; font-family:-apple-system">Hi Sir,<br>
<br>
Problem Statement: DAMAGED ITEM<br>
<br>
Order Date : Aug 19, 2022<br>
Order ID: 6162469888<br>
Tracking ID: 102654417<br>
Item ID: 160588249- Juniors Food Processor Blender and Steamer</span>
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<span style="font-size:10.5pt; font-family:-apple-system">Item invoice amount:   SAR 300.00<br>
<br>
Issue Description: Customer emailed us informing that they received the item on 8/21/22  but the item which they received was damaged after using, customer also provided us the video of damaged item as per the attached. <br>
As per the customer, the item doesn’t work fine from first day, and they are also informed us as: Due to some circumstances I couldn’t focus on it and used it late from the purchase.<br>
<br>
Kindly, look into the matter and do the needful. <br>
<br>
Regards,<br>
Safa.</span>
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<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">5431711:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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