Subject: Note Added - [#5548582] POC
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 20:03:31 +0000

Hi ,    Max Khobar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5548582    Subject:  POC   Requester: emad alaeneih    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Aseel,</div>
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<div class="MsoNormal">I just spoke with the Customer.</div>
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<div class="MsoNormal">Again, he confirmed to me that the Order is Collected by him…</div>
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<div class="MsoNormal">And, as per him, he has already replied/acknowledge thru email (<a href="mailto:[email-masked])" rel="noreferrer">[email-masked])</a> also..</div>
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<div class="MsoNormal">Please close the ticket,</div>
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<div class="MsoNormal">Thank you,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Tarique Shaikh</div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, January 13, 2023 10:42 PM<br>
<b>To:</b> Max Khobar &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5548582] - POC</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Abhilash,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>with reference to order ID:6195308170 the order placed on 4-1-2023 and collected on the same the CST contacted us on 5-01-2023</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>the CST dined that he did not collect the order can you please share with the
<strong><span style='font-family:"-apple-system",serif'>CST ID as POC</span></strong>
<strong><span style='font-family:"-apple-system",serif'> </span></strong>so we can share it with the CST to prove the collection  as we got replied from Max Khober with above attach email but nothing was clear from them or related to POC Kindly check and update
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You for your help'</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Aseel Qiad  </span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الجمعة, 13 يناير في 5:06 م
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>, Max Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>The said Order is already collected and confirmed by the Customer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 13, 2023 10:22 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#5548582] - POC</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check and update accordingly ASAP.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Zaid Ahmad</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تشغيل الثلاثاء, 10 يناير في 11:34 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<span lang="AR-SA" dir="RTL">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAM53DA775A527B449580A1529346A17CAA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Khobar</span></a>
 please check and reply to all.. </span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Abhi</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 9, 2023 8:16 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5548582] - POC</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Need POC<br>
Order Date : ​Jan 4, 2023<br>
Order ID: 6195308170<br>
Tracking ID: ​103267983<br>
Store Code: ​Max60127<br>
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Assistance Required: Need Urgent POC<br>
Issue Description: The order as per HYBRIS the order collect by the customer on 1/4/23, But customer claiming that she has not received the order, Kindly check and share with us the POC and customer ID.<br>
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Regards, </span></div>
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