Subject: Note Added - [#5530629] bank details , rais jira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 13:38:56 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5530629    Subject:  bank details , rais jira   Requester: mona alsolamie    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM71273324F26A492691A34E53C2BB8E14" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz</span></a>,</div>
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<div class="MsoNormal">How much is the amount?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 11, 2023 5:36 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5530629] - bank details , rais jira</div>
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<div class="MsoNormal">Hi <a id="OWAAMDF99ED053EBF48FCA6AE0986F7B53F82" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>,</div>
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<div class="MsoNormal">Can you please assist with the below.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 6, 2023 10:42 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5530629] - bank details , rais jira</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Sanket,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6190367239</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer placed this order on Dec 12, 2022 and it was delivered on Dec 15, 2022. The customer later returned some items in this order and received the refund to their My Credits.
 The order was cash on delivery and customer returned the items via online return.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer has now contacted us via chat twice asking to transfer this amount to their bank account. We have already pushed back the customer and have explained to them our return policy
 however, customer keeps on insisting they want bank transfer.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer has been shopping with us since April 2021 and has completed orders worth SAR 620 till now.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly advise if we can proceed with removing the my credits and opting for bank transfer. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist us to close this issue. Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Apoorv</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5530629:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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